Resync

[Pallance]

Good morning, having read all the articles, i have arrived at the fact I need a resync for VSS unit 40112898172 please.

[B_e_n]

Bump.

[MosherManPhil]

Dear Vodafone TechTeam

can you sort out my SureSignal, It has been down for two weeks and my business is suffering now

This isnt acceptable anymore

Like I stated the other day:

im still having a problem even after another resync and reset (and de/re registering). My wifes iphone4S (with old sim card) still works fine on suresignal (so we know it works!), my old iphone4S (with new sim) now doesnt work or my new iphone5 (with new nano sim)

have tried all the resets again a few nights ago

any ideas as this is now a real pain of a problem

my serial number is 21196763854

thanks

Phil

[Retired-Dave]

Hi MosherManPhil,

If you swap the two SIM cards over, does the same SIM fail to connect or the same handset?

The fact that one phone connects, as you say, confirms the Sure Signal functions and there is no issue with the connection, so this will help to see what the issue may be tied to.

You also say you de/re-registered, but I can see no record of either the Sure Signal or individual numbers being removed from the system. Can you confirm when you tried this and how long you left it before re-registering?

-------------------------------------

B_e_n - Looking at the two Sure Signals, they both show as last connecting earlier this month, but are on the system so registration itself isn't an issue.

Can you advise if these are on the same router and/or internet connection for me? It may help to see what common elements there are.

Also, can you confirm the following for me:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

Thanks

Dave

[B_e_n]

Hi Dave

I posted the template responses in a new thread earlier: http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Two-VSSv2-boxes-have-disconnected/td-p/1349366

Many thanks

Ben

[B_e_n]

Hi

I've got two v2 boxes (40121018069 and 40111035982) that have disconnected recently after months and months of faithful service. If I restart or reset I have two flashing white lights as well for 10 minutes or so, and then just the solid red power light ad infinitum. I did replace my router and I have also had a new IP address assigned recently, but with the same ISP (Virgin Media, but not using a superhub. Same modem for the last x years. No issues) All ports reqd are open and both boxes have worked since the changes.

Phil very kindly arranged a resync, but it hasn't made a difference. I've been trying to get follow up help, but to no avail, so I'm starting a new thread, with the requested template information, in the hope that we can sort this out.

Speedtest result: 49.77 download, 4.83 upload, ping 14ms

Pingtest result: Packet loss 0%, Ping: 33ms, Jitter 2ms

IP :82.30.98.151

Serial numbers as above

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 0.747 ms 0.415 ms 0.389 ms
2 10.240.96.1 (10.240.96.1) 6.284 ms 7.070 ms 7.853 ms
3 bmly-core-2a-ae4-2437.network.virginmedia.net (81.100.1.17) 6.505 ms 8.222 ms 8.640 ms
4 popl-bb-1c-ae3-0.network.virginmedia.net (213.105.159.225) 10.633 ms 8.636 ms 19.047 ms
5 popl-bb-1a-ae7-0.network.virginmedia.net (213.105.159.185) 9.917 ms 7.489 ms 8.300 ms
6 nrth-bb-1b-as3-0.network.virginmedia.net (213.105.172.13) 10.334 ms 10.583 ms 18.649 ms
7 tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18) 13.977 ms 13.185 ms 50.185 ms
8 ldngw1.arcor-ip.net (195.66.224.209) 30.477 ms 15.950 ms 15.017 ms
9 85.205.116.10 (85.205.116.10) 16.026 ms 13.174 ms 15.361 ms
10 * * *
11 * * *
^C

Many thanks in advance.

[Retired-Dave]

Hi B_e_n,

Thanks for letting us know - we've merged the threads so we're not trying to help in two places at once. The worst that could cause is one person fixes it and then someone on the other thread puts it back again!

Can you try switching off both Sure Signals, then the router? Leave them all off for two minutes, then restart the router only. Once that is fully rebooted, restart the Sure Signals and carry out a factory reset to fully clear any failed connections from the system.

If that doesn't clear things, are you able to try one or more of the Sure Signals on the old router to see if they still connect through that one? 

Dave

[B_e_n]

Hi Dave

I have:

Switched everything off

Restarted the VM Modem

Restarted the firewall router. Restarted the VSS boxes. 

No luck.

It's as though we can't see you - although all other services, VOIP, DNS,HTTP,PING etc etc are working, we cannot traceroute through to the servers, nor can I ping any of them - should I be able to?

The firewall is configured as instructed, and logs everything denied in/out on all ports, but is not logging anything to/from the VSS boxes.

I can't try the old router as it's been reconfigured and retasked as a wireless AP

As I say above, though, the boxes did work under this setup last week... but now my phone is litte more than a paperweight in the two rooms I spend 90% of my day in...

Ben

[B_e_n]

I can't help thinking that, as I have been shut out of MyVodafone (responded to PM regarding that, but still waiting for a solution) for exactly the same time as my 2 VSS boxes have been down that there may be a link somewhere under the hood at Vodafone??

[Retired-Lee]

Hi there B_e_n,

I see where you're coming from, but there's a but....

I noticed you posted a little earlier on stating your online account was now working. If your thinking is right then your VSS' will have come online too Is that the case?

Cheers,

LeeH

[B_e_n]

Hi Lee

I was hoping, but sadly not! Both VSSs are tapping away but they just don't seem to be getting a response. It would be great if someone could shed some light.

Thanks

Ben