Community home

Baldrick · ‎23-05-2011

I am currently in Germany and have found that I cannot send emails, or Blackberry Messenger Messages. Outgoing calls either fail, or connect briefly then cut off. I can answer incoming calls but get cut off after about 2 seconds. Although I can recieve messages OK, any replies / new messages just sit in the outbox. SMS seems to work fine. I drove over here yesterday and had no problems as I passed through France, Belgium and Holland, so I think I can rule out a generic roaming problem. I can browse to any website OK, but both Facebook & Twitter apps will not update. I tried calling 191 but it does not work. I have emailed vodafone several hours ago but no response yet. Data settings are set to On whilst Roaming. I am connected to Vodafone.de and get a good 3G signal (I have just bought a book on my Kindle so no problems with the local Vodafone network). Anybody out there spot anything that I have missed?

SatanicBuddha · ‎23-05-2011

Dear Baldrick,

I had a similar issue with a user out in Germany last week (also connected to Voda DE). I was able to get it fixed by doing a hard reset (whilst the handset is switched on, remove the battery. Wait a couple of minutes, then replace the battery and boot up).

Give this a go and let us know how you get on.

Cheers

View solution in original position

monicanicolae · ‎25-10-2014

How can I add data traveller please? I am in Peru and WorldTraveller doesn't apply here

and I am unable to get through to Customer Support

- endless automated menu with no option for data traveller... Thank you!

Gemma · ‎27-10-2014

Hi @monicanicolae,

Please take a look here, to take you through the steps of opting into this.

Thanks,

Gemma

Community home

Roaming Issues