Roaming

[AmberR]

Hi! I have a Blackberry Torch 9800 and I'm currently in Paris. I called Vodafone and informed them I would be here for a week, and they put 'Passport' on my account. However, my BB isn't connecting to any networks out here; I just have a red SOS in the top right hand corner of the screen. I've taken the battery out to reset/restart it, but it's still not working. Any advice very gratefully received!! Amber

[pergamum]

Hi, 

Sorry to ###### in on this thread, but I'm having the same problems as described above. I have spoken to customer services on a number of occasions and they tell me roaming is enabled, but I am currently in France and can only get a red sos. When I investigate my account on the website, it says that it cannot access the information. I'm completely fed up with the customer services team - they refuse to acknowledge my network issues. If you can please help I'd be extremely grateful. 

Many thanks, 

Jonathan. 

[Retired-Lee]

Hello pergamum,

Many thanks for your post about roaming in France.

Please can you tell me if you've already tried a manual roam? If so and there are no networks available then we can check roaming is enabled on your account. If it is then there could be a localised issue that we've no control over.

If you move around by a few miles, will the handset pick up a network signal?

If any of these tests fail to resolve your issue we'll need to check your account. I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

LeeH

[pergamum]

Hi Lee,

Thank you for your reply.

I have tries manual roaming and get 2G and 3G connections listed for SFR, Bouygues Telecom and Orange. However, they all just result in a red sos only. I have tried doing this in several other locations around here with the same result. My wife and daughter are also with Vodafone and they have no problems. I have tried my aim in their handsets and get the same problem.

I will reins to your email as suggested. Thank you for your help. 

Jonathan. 

[Ben_H]

Hi pergamum,

I've tried to call and sent another email response. If you could email back with an alternative number for us to try you on, we should be able to investigate this a lot quicker.

Cheers, Ben

[Isantos]

Hi,

I am in Portugal at the moment and I am having the same problem. I have a Q5 and I can not select a network. I already tried manually and it doesnt work keeps giving me the message "the sim card hasn't been provisioned for service". Any advise?

Thanks

[Jenny]

Hi Isantos,

Apologies, we appear to have missed your post.

Did you get this sorted? Let us know if we can help further.

Best wishes,

Jenny 

[Isantos]

Hi Jenny,

No, I still have the same problem. Let me know what I should do.

Thanks