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S5 slow to react

Sheephelmet
7: Helper
7: Helper
I feel like this is a case of "ding ding, seconds out, round 2" but recently my S5 and also my wife's S5 have stopped doing anything at all with any haste. A once sparkling and lightning fast phone became a piece of plastic and glass with no more intelligence than a traffic warden's hat when this lollipop crap came out. 6 months of uselessness followed be free we finally got a patch which improved things a little but did not get back to the glittering performance the S5 had before lollipop. Now here I am 2 months ish down the line from this patch and the phone is now worse than ever, remember at this point that the phone is less than a year old still, and quite honestly I am wondering why I am paying such a large amount per month for what amounts to a paperweight. I notice that Vodafone does not comment on firmware updates, and have been as per usual tightlipped about 5.1.1 which is rolling out to the rest of the world and UK providers as we speak, but yet if a duff S5 is on Vodafone, you are still on 5.0. So what is it exactly that my phone is not not doing now you may ask for clarity. Well, it won't respond to swipe until I have swiped at least 4 times, it won't respond to touch to open an app until it has gone off and made a coffee and come back with the morning paper under its arm, it won't open the Google search function for 10 seconds after it is touched and when it does fin ally open, I can't actually type in the search box because the keyboard is unresponsive. It does not close ANY background app at all now, each one I open keeps running when I have finished and closed it, so I have to keep manually closing them before I can open any more apps as if I don't, I run out of RAM. I have done yet another app cache flush and rather irritatingly, another factory reset and yet nothing changes, the phone is utter tripe. I must have factory reset this thing 20 times in the 10 months I have had it which frankly is a big joke, although I hasten to add that in the first 3 months I had the phone, when it was running kitkat, I had to factory reset it precisely zero times! This is ridiculous and needs to be sorted out right now, we loyal and depressed S5 owners deserve the device we are paying you for Vodafone, to do what it is and was advertised to do, I. E. Be a smartphone. Oh, I forgot to mention, this phone and my wife's one too, fail to send or receive text messages when it has had a bad day and just wants to put it's feet up and knock back a beer, so it effectively fails even being a phone let alone a smart one.
39 REPLIES 39

BandOfBrothers
17: Community Champion
17: Community Champion

Hi,

 

Usually after a Firmware Update a Hard Reset is recommended if the phone is not performing as it should to clear out any old redundant files. 

 

How much internal memory do you have remaining ?

 

Deleting out unused appa, music  and videos helps. 

 

Of of course I submit if a particular firmware is the actual cause their isn't much you can do until a patch or new firmware is released. 

 

As youre aware Vodafone do not comment regarding future firmware launches for Branded Handsets. 

 

This is one of the many reasons I use an iPhone.  don't allow any Networks to become involved apart from Carrier Updates. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

Sheephelmet
7: Helper
7: Helper
I did a hard reset before the patch and again afterwards, I haven't added any music to the phone since the update and I didn't bother putting most of the apps back on either. I have 4.25GB of the 16GB available free. Thanks for the reply.

You're Welcome. 

 

Do you close down your Apps after you've used them or leave them in suspended state. if the latter try closing any open ones down 

 

The amount of spare memory looks to be fine. 

 

I use a 16gb phone with 5.7gb available. 

 

You could approach Samsung UK Support and ask for advice too. 

 

Samsung UK Support.

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

Sheephelmet
7: Helper
7: Helper
I use the active app widget to close any apps that don't close down on exit, which sadly is all of them now.

Ok.

 

 

Well if it is the actual firmware I hope an update is forthcoming for you. 

 

I remember a rather long running thread on the eForum in connection to the Samsung Phones and Firmwares and the experiences users were having and the waiting for updates. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

Sheephelmet
7: Helper
7: Helper
I remember it to, it took months for a patch which was especially galling because all the other UK providers sent a patch fix out within weeks. I guess I will just have to wait a bit longer for the small possibility that the phone may start to work prior to my contract end in a year or so, all the time paying a huge chunk of money a month for nothing. Guess I also know now why vodafone seems to have a bad reputation for customer service. Do you think this could constitute grounds for early contract termination?

Hi,

 

 

I followed that thread too and was relieved when an update came forth. 

 

No it wouldn't constitute grounds for a contract termination as Vodafone have not infringed their T&C as the Monthly Fee you pay for is for the allowances provided in your Tariff and for Signal / services.

 

Hardware is not part of this.

 

 

I do not suggest this lightly but you could if you so wished sell the current phone and use the funds to purchase an alternative. I hope that does not come across as flippant.   

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

Sheephelmet
7: Helper
7: Helper
No I don't think it flippant, it is a good suggestion but I doubt the sale of an S5 would bring enough money to even buy a bag of crisps with all the negative press around its performance since lollipop infected it. I will look at the options for purchasing an S6 or similar. Thanks again.

Phew 😄

 

I've had the pleasure of using my friends Samsung Galaxy s5 for a short while and really liked it and having a tinker with the s6 and s6 Edge Shop Demo models. 

 

Both Very nice pieces of hardware and software. 

 

I have to admit tho I'm still very much into  's eco system and really enjoy using the iPhone 6 Plus. 

 

 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.