SIM only deal discount - not sure what to believe.

[Anonymous]

Hi there

I signed up for 12 month contract at £22.20 (40% discount). When checking account stated it was £37 with no discount applied. I contacted web support who applied the discount for only 9 months. I then contacted again and it was applied for 12 months (Still shows 9 months though so not convinced). Receieved my first bill yesterday which is generated as £37 and I'm told this is normal and discount applies from second month. 

This doesn't seem right, why wouldn't I be paying £22.20 for the length of the contract? It also doesn't seem it was changed to 12 months as My Vodafone still shows it listed as 9 months. Seems like something has gone wrong here and I've now contacted chat 3 times and keep getting fed different information, none of which is helpful or seems correct. Please can someone from the Vodafone Social team actually help me resolve this as I'm getting nowhere through the usual support channels.

Thanks.

[Anonymous]

Hi Louise - I've filled out the form. I'll sit tight for now.

[brandscill]

Hi Louise, 

Guessing the Twitter team inviting me to complete form negates the need for a private message as well?

Thanks

[Retired-LouiseE]

Hi @brandscill

My last message was meant for another forum member, apologies for the mix up. 

This is correct, please await a reply from the form you have already completed from the Twitter team. 

Louise

[brandscill]

Thanks Louise!

[brandscill]

Hi Louise,

How long should we expect to wait? Been 3 days now but nothing has moved forward.

Thanks

[Retired-Cara_B]

Hi @brandscill

Have you heard back from the team yet? Could you send over your reference number from the form so I can chase this up if not? 

Thanks,

Cara

[rooneycr200888]

Hey

I'm sorry to hear this is happening to you and i can say without a doubt that vodafone can apply discounts and credits immediately.

I also advise not talking to them on chat as i have found in the past that very little get done with them.

What i can advise is to fill out the form which i will leave a link at the bottom with. Its a EU online complaints form that sent online to vodafone head office. If you do someone from the upper complaints departments will contact you within 24hrs normal but can take up to 48hrs. They will correct this error and normally give compensation or a bigger discount for the error if you ask for this as part of your complaint. You can also find the link to the EU complaints on Vodafone site under the complaint section. I have found this to be the best help you can get when you keep getting mugged of by customer service as this complaint goes over their heads and straight to the complaint managers.

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

Best of luck and i assure you this will get the problem fixed by using this method .

Best of look and i hope you get it resolved.

[brandscill]

Thank you for your help. I can only imagine the Twitter and forum team are swamped by the amount of problems occurring that aren't solved by regular 191 or chat support. It just shouldn't take this much effort and these billing issues shouldn't be occurring so frequently. First when I join, then when my girlfriend joins.

[brandscill]

Hi Cara,

Other than 19:30 last night asking for more security confirmations nothing has moved on.

14134633 is the ref.

Thanks

[Scareymax]

I have again rang up and been told that this would be rectified within 24hrs still waiting and that was on Wednsady of last week,I then went on Twitter to see if I could get any joy there and again no response,do Vodafone really not care about their customers at all?????????