SS v3 and SKY SR102 initial connections

[bulakava]

Hi,

I have a solid red light and a fashing white internet light. I am on sky fibre SR102. I have opened ports; 4500, 500, 1723, 123, 50, 8 and fixed the SS with a static IP address.

Please help, i've never managed to get this too work and it's incredibly frustrating.

Serial Number: 40132128014

Speed Test: 20mgs download, 8mgs upload

IP: 94.195.115.38

Traceroute: 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  skyrouter (192.168.0.1)  20.538 ms  1.450 ms  3.132 ms

 2  * * *

 3  02780b0e.bb.sky.com (2.120.11.14)  8.548 ms  16.894 ms  8.570 ms

 4  lndgw2.arcor-ip.net (195.66.224.124)  10.032 ms  11.358 ms  7.515 ms

 5  85.205.0.86 (85.205.0.86)  9.193 ms  13.544 ms  13.669 ms

 6  * * *

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[Carly]

@bulakava

Try connecting your Sure Signal in an alternative location, maybe a friend or family member's house. Please leave it connected for at least 24 hours.

We'll then be able know for definite if the problem is with the Sure Signal and not the router.

[bulakava]

Hi,

Why would it be the router, i have no issues with connecting to the internet.

Thanks,

[grolschuk]

When you were looking around the router to do the port forwarding, did you notice anywhere in and around the firewall settings that mentioned either VPN Passthrough, or the suggestion of enabling IPSEC VPN Tunnels?

Sometimes if the router is vpn aware, it keeps the traffic from passing through correctly as it think's it is for it, rather than a device on the other side.

The Virgin Superhub (IPSEC Passthrough), BT Home Hub (Port Clamping), and Dreytek business routers (Disable the IPSEC VPN), as well as may more popular routers all need a slight tweak in this manner

Take a look around the settings, see if anything jumps out, and it may even be a case of not needing the forwarding or static address being in place.

[bulakava]

Nothing that i can see in security or advanced settings ref those two thoughts, in the Sky security tab all traffic is enabled (screenshot attached) and no boxes to tick in any sub menus etc.

[grolschuk]

I've just found a website with pictures of most of the menu options, and I agree, there does not seem to be anything obvious.

Did you say you had placed the SS into the DMZ?

If not that could be worth a shot, then reboot the router, and reset the suresignal.

[bulakava]

I dont think SKY gives you that option, the ports are forwarded, the IP reserved - i cant see anything else that would be blocking things. Did oyu see a DMZ option on those screenshots you found?

Thank you very much,

[grolschuk]

It's showing as the Advanced Tab -> WAN Setup

[bulakava]

Found it - sorry bit out of my depth now - what is the default DMZ address i should enter?

Thank you!

[grolschuk]

That is the IP address that the router has issued to the SureSignal.

You can see this from Maintenance -> Attached Devices

And in Advanced -> LAN IP you can use Address Reservation to make sure the same address is always issued to that device. (otherwise it has a chance of changing every time the router is rebooted)