Vodafone sure signal is no longer on my account

[mariahayesyapp]

I can no longer see/ manage my sure signal when I log in. This may be because I switched tariffs (although I kept the same number) since I first registered. Can someone advise please?

[2LeftFeet]

Hi

I am also having the same problem.  I have a SureSignal which is working ok, but it does not appear on my dashboard so I am unable to add a new number to it.  

I was trying to re-register my husband's Vodafone number - he has just swapped phone, but retained his number.  He has no signal and I wanted to re-register his number with the Sure Signal...but it's not there!

I am a pay monthly customer, the device is version 2 and it is most definitely registered to my account.

Mods - could you help us please?
Many thanks

[Retired-Sarah]

Hi @2LeftFeet and @mariahayesyapp

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah

[mariahayesyapp]

Hi Sarah

My details as follows:

Ping 89 ms

Speed - 2.49 download and 0.51 upload

External IP address 86.184.44.28

I cannot do the traceroute as described because I am working with a Mac, not a Pc

[cathmarsh]

Having same problem as above, Suresignal is working but no longer appears when I log in to My Vodafone so I cant manage the users.

Ping 45 ms

Speed - 2.4 download and 0.39 upload

External IP address 192.168.1.254

Please could you assist?

[cathmarsh]

Re: Vodafone sure signal is no longer on my account

Having same problem as the people above, Suresignal is working but no longer appears when I log in to My Vodafone so I cant manage the users.

Ping 45 ms

Speed - 2.4 download and 0.39 upload

External IP address 192.168.1.254

Suresignal serial:  21221615954

Wasn't able to see "Run" when I click on Start menu in windows so couldn't do the traceroute VSS you requested.

Please assist!

[cathmarsh]

Having same problem as the people above, Suresignal is working but no longer appears when I log in to My Vodafone so I cant manage the users.

Ping 45 ms

Speed - 2.4 download and 0.39 upload

External IP address 192.168.1.254

Suresignal serial:  21221615954

Wasn't able to see "Run" when I click on Start menu in windows so couldn't do the traceroute VSS you requested.

Please assist!

[Jenny]

Hi guys,

@mariahayesyapp - the info you’re provided looks fine.

Please get back to us with your serial number and we'll look into this further.

There are guides available online for how to perform a traceroute when using a Mac.

 @cathmarsh – Your Sure Signal's deregistered.

You can register this again online by logging into your My Vodafone account.

Thanks,

Jenny

[cathmarsh]

Jenny,

thanks for your reply but what you've said isnt right...I log into My Vodafone but there is no option there for me to re-register my suresignal.  I've spent hours looking around My Vodafone for it.  Please provide clear, step by step instructions on exactly where it is found.  Perhaps if you gave me the url of the page where I register it, I could type that in, to get round the problem that the link within My Vodafone seems to have disappeared.

Yours very frustrated....

Cath Marsh

[Gemma]

@cathmarsh - Next to the main number on your account, select 'Manage' and then under account services you'll see 'Manage services'. 

You'll then see the Sure Signal option.

If it's still not showing, please contact us via Live help.

[sashamsmith1992]

Hi I have had sure signal for months now and it has been fine. However for the past 3 weeks i don't get signal. Sure signal box is working fine and my partners phone recieves signal. I have tried to reset it on numerous occasions and it's still not working! I have also tried to log in to my account to check the users registered but it doesn't appear on my account.
Please help.
I'm paying almost £70 for phone contracts and I can't get signal on either of them whilst at home!
I'm very frustrated now.
Please help!
Sasha