Vodafone sure signal is no longer on my account

[mariahayesyapp]

I can no longer see/ manage my sure signal when I log in. This may be because I switched tariffs (although I kept the same number) since I first registered. Can someone advise please?

[Mark]

@sashamsmith1992

I can see you provided us with a Trace test on 01 June.

Thank you for providing this, however we also need your Sure Signal serial number so we can look into your issue.

Once we have this we will be happy to look into this for you.

[mjmidlands]

ping 33 dload 15.28   ip 86.168.87.253

[ChazzD]

@mjmidlands

Welcome to the eForum.

Can you let us know more information about your Sure Signal issue please?

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[mjmidlands]

ji downloand 15.02mb

ip address 5 80 73 208

ping 31ms

tracert

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Corsair 3>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Corsair 3>tracert 212.183.177

Tracing route to 212.183.0.177 over a maximum of 30 hops

  1     2 ms     3 ms     4 ms  BThomehub.home [192.168.1.254]
  2    23 ms    22 ms    23 ms  213.120.155.231
  3    23 ms    22 ms    22 ms  213.120.155.142
  4    24 ms    23 ms    23 ms  217.32.141.242
  5    23 ms    23 ms    24 ms  31.55.164.233
  6    27 ms    27 ms    23 ms  31.55.164.109
  7    27 ms    29 ms    25 ms  acc2-10GigE-0-5-0-6.bm.21cn-ipp.bt.net [109.159.248.228]
  8    33 ms    29 ms    30 ms  109.159.248.132
  9    29 ms    29 ms    28 ms  peer6-te0-0-0-22.telehouse.ukcore.bt.net [109.159.254.54]
 10    59 ms    58 ms    53 ms  linx-aon.highway.telekom.at [195.66.224.211]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\Corsair 3>
C:\Users\Corsair 3>

[cineriv]

Hi mjmidlands and anyone else who requires it.

You can access you Sure Signal by this method .......

On the home screen of 'My Account'

• Select 'Manage' next to the main number beneath the bill date
• Under account services select 'Manage services'
• Select 'Sure Signal'

Hope that helps.

[Cailen]

@mjmidlands 

If you’re still unsure of where to find your Sure Signal on your account, please use the information provided by @cineriv

However, if you’re experiencing any other issues, please provide us with your Sure Signal serial number and a brief explanation on what’s wrong.

[mjmidlands]

Found it but the 3 added numbers arnt picking up sure signal. I have rebooted sure signal bu lt only the prime number works.

Sn 42143528000.
Thanks