Samsung S5 Screen Rotation

[Robo1980]

Hello

ive come here in desperation as I'm at my wits end with Vodafone who don't seem to care or want to help.

Yes, I can send my phone in for warranty repair AGAIN, but I'm going to be without a phone for weeks again.

My Samsung S5 was replaced under insurance after I dropped it and the screen went black.

Not long after receiving a refurbished phone the screen stopped rotating.

I returned the phone and was told that there was internal damage and I'd be charged. After a lot of phone calls they said they weren't going to charge me.

I received the phone back allegedly repaired. Guess what, screen doesn't rotate.

Ive searched online and tried all sorts.

*cleared the cache.

*hard reset.

*checked the sensors in the menu under *#0*#.

*uninstalled all apps and factory reset.

*started in safe mode.

Does anyone know of, anything else I can try?

Many thanks.

[BandOfBrothers]

Hi,

Whats the screen rotation settings set to ?

Do you have a Samsung Service Centre near you ?

or use Samsung Uk Support. 

They maybe able to help too. 

Links. 

Samsung Service Centre

Samsung Uk Support

http://www.samsung.com/uk/support/skp/faq/1053477

http://recomhub.com/blog/how-to-fix-samsung-galaxy-s5-wont-rotate-problem-and-gyro-stopped-working/

On eligible contracts and if one is in stock Vodafone Highstreet stores can offer loan phones while yours is away for repairs. 

[Robo1980]

Many thanks for your reply.

Ive turned screen rotation on and off to no avail.

I never thought of going directly to Samsung. I will contact them today.

Last time I had a repair the man in the shop told me I couldn't have a courtesy phone. Despite me paying over £50 a month for a red sharer plan and having five contracts in my name...

[BandOfBrothers]

You're welcome.  

Loan phones are typically available if they have one in stock. 

Information on Loan phones is in I-don-t-have-a-Red-or-Red-Value-bundle-can-I-still-get-a-loan-phone.