Security code SMS

[Milzee]

Since this week I am being forced to request an SMS every time I try to log onto the Vodaphone website. I assumed this was a one off security feature to verify my password but I have had to ask for a new SMS about six times now. Is therte any way this can be switched off?

[Hesadevil]

I no longer have access to that email. It was quite a while ago.

[Retired-Meg-B]

Hi @Hesadevil

If you still have the private message I sent you then please use that and resubmit the form to reopen this case.

Regards,

Meg-B

[Hesadevil]

Thank you. Done.

[Hesadevil]

I really shouldn't have bothered. I was phoned when I wasn't available. Then my ID and password were changed and the details emailed to me  - AGAIN. And I STILL haven't access to the security code via SMS, so now  I can't change the temporary password to something else. 

Nine phone calls and several changes to my account have not resolved the original issue with the SMS security code. I have wasted a considerable amount of time and energy on a problem which seems to be linked to the need for having a 2nd step security code sent by SMS.  

I'm not interested in a 'workaround' to a problem that is caused by the security login as it is now set up. I just want easy access to my online account as I had before the system was changed. I'm not prepared to spend any more time or effort for Vodaphone. Customer support shouldbe about just that - supporting the customer, not the technology.

[Retired-LouiseE]

Hello @Hesadevil

I'm sorry to hear about this situation. 

I'm afraid members of the eforum do not have access to customer accounts or internal systems. The best way forward is to continue emailing our team and we will get to the bottom of this. 

Louise

[Hesadevil]

As I said, I am not willing to spend any more time or effort on this problem. I now have the app on my mobile. This allows me to check my useage on my current phone, but not to make changes to my account, or check out upgrades.

Thanks for your assistance. It's a pity Tech Support aren't here. 

[kale1967]

Since the new format of the home screen has changed, when I log on and request for the security code to be sent to my phone, the system doesn't do anything, you cannot even click on the Can't Get Security Code link either. Is this a glitch with the system?

[AnnS]

Hi @kale1967

If you are not receiving your security code, the first thing to do is to clear your cookies and PC cache, log off and try again.

If you continue to have issues, it will need account access by contacting Vodafone using live chat or calling.

Further info below.

Support - Why can't I log onto My Vodafone

[Annie_N]

Yes, @AnnS, I had exactly this problem on Google Chrome on Sunday evening, though not MS Edge. Once I had cleared cache and cookies from Chrome, the Send Code button became active, and it now behaves fine.