Having just spoken to the "technical department" as to how I could increase all notification sounds from their 40% volume and their two second duration, alarm bells should have rung when they said they had never heard of OS10.3.1 for a Blackberry Q10.
On the fourth call, as the first cut off, the second failed to call back, the third was not happy with which farm my eggs came from, I was advised that if I went to Blackberry's website, I could download OS7.
Unfortunately it could not be applied to the phone as it was using OS10.3.1, so I reverted the phone back to factory settings and low and behold - it doesn't work at all.
Perhaps Vodafone may repair it, on the other hand they may not, as they are likely to say the damage was self-inflicted, but nevertheless, a responsibility should be held, when supplying a phone and software on a two year contract.
When using Vodafone's technical department, listen carefully to what they are saying, and you will come to the same conclusion as myself - they do not know! As confirmed with no updated releases.
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