Skype presentations not working on PAYG

[ugurevin]

Hello,

I am on PAYG and have Mobile Wifi device (Huawei). Currently I am abroad (in one of the free roaming countries in Europe). I can access all the internet protocols such as YouTube, web pages, Outlook, Skype, etc. However, I am unable to use Skype Meetings - presentations. I cannot present my desktop or applications on Skype Business or I cannot see any shared live content via Skype. In the Skype meetings I can hear people and they can hear me but presentations are blocked. I get an error similar to "Current network issues are preventing you from presenting, etc.". I called Vodafone helpdesk and they told me that there was a bar on my account and then they removed it. However, I still cannot access presentations at all (I removed and reinserted SIM, restarted device, waited for 2 hours, etc.)...I am on 4G network and I can get 25+ Mb/s...Has anyone of you tried Skype Business Presentations on PAYG (UK and/or abroad) and does it work for you? Do I need to perform any special set up for the Mobile device/network? Meanwhile, on the saeme laptop Skype meetings work OK on normal wifi network connected to the internet via broadband.

Thanks,

Evin

[ugurevin]

Regarding connectivity tests:

- I cannot run Skype for Business Server Remote Connectivity Test due to my Skype for Business uses automatic configuration in advance connection settings to connect to Skype server and I get the following error in both Broadband and Mobile Wifi environments so basically this test doesn't run for me.

Error: Attempting to resolve the host name sipinternal.hpe.com in DNS. The host name couldn't be resolved.

- Skype for Business Autodiscover Web Service: This test runs OK.

[Gemma]

@ugurevin - Thanks for coming back to us with that additional information and also trying to run the test that @TJ advised.

We’ve passed all of this onto our contacts again and we’ll let you know as soon as we hear back from them.☺️

[Gemma]

@ugurevin - Thanks for your patience with this!

We’d like to test if you can present on Skype, when using a mobile phone as a hotspot.

Please test the SIM that you’re using with your Mobile Broadband device, in a phone.

Also does the same thing happen if you use the device connected via a USB cable, instead of over Wi-Fi? This should then treat it as a USB modem and may provide a different experience.

Which Huawei model are you using?

[ugurevin]

It started to work for me all of a sudden - however I removed SIM from Huawei R218h and put it back. I wonder if this is the reason or not. I used Lync 2013 client.

[Gemma]

@ugurevin - I’m glad to hear it’s fixed for you now! Thanks for letting us know. 👨‍🔧

Removing the SIM would have helped to refresh and update it on the network.