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21-12-2015 06:41 PM
Hey Guys,
So I got my SU6 about 2 months ago and it is unrooted so it's still under warranty. About 2 weeks ago I left my phone charging on my window sill next to my bed to charge overnight while it was updating. When I woke up I realized that it turned off and when I tried to turn it on (I even held the power button for 2 minutes) I had no luck. After college that day I came back home and charged it and it would start to boot up then turn off immediately then repeat this process. About 3 days later I decided to try and charge it again and to my surprise it turned on and I restored my backup (as I had already wiped Data and cache with no prevail). As I was using it however the phone keep restarting randomly( sometimes booting up with a white line at the top of the screen) and then it began to do it before the phone would boot up properly until the phone wouldn't turn on again. The only way I knew that the phone was still alive was when I tried to charge it the phone repeated the boot loop it had before. I then took it to Vodafone and they sent it to get repaired and when I went to collect it they told me Fonfix couldn't repair it as it had water moisture damage which I didn't believe as I never dropped it in water and the display was still perfect and shows no signs of water damage. I'd happily take any suggestions anyone has and I'll attach the photo that they took showing the place in the phone that supposedly had water moisture damage.
I posted this on Modaco and someone else on the thread told me this:
''My first Su6 done this, started randomly restarting with a white line along the top left of the screen, it did manage to reboot once or twice but would just freeze and reboot again within seconds, it hadn't been near water or condensation or even dropped.
The phone was total stock and hadn't been rooted, so took it back to argos and they replaced it straight away for a new one.''
If you guys could please help me I would be really happy.
21-12-2015 06:49 PM
Hi there
The first thing is that it isn't best practise to leave your phone on charge overnight - it is always much better to charge the phone and unplug it when it is done.
It is hard to see from that photo whether or not it is water damaged, but if the repair centre say it is, they will not proceed with an in warranty repair - warranties are voided by water damage.
PWIAC