Software Updates

[bolo]

Wife got a notification apparently from Vodafone stating:

Software Updates

New software update available 

The message has a green upwards facing arrow alongside. 

As neither of us has ever had a similar notification from Vodafone before, we are wondering if the message is genuine? Any ideas?

[AnnS]

Hi Bob @bolo

How are you ?  It's lovely to see you on the forum.

That will probably be your OTA update.  Although you are no longer a Vodafone customer, using a Vodafone branded phone, you should still receive  update messages.

If you are going to download this direct to the phone, make sure you are using WiFi, if you use mobile data, you will eat through a lot of data.  You should be able to see the size of the download once you start and it takes quite a time to finish the update download.

Any problems, please come back to the forum or have a word with Tesco Customer Services.

[bolo]

Hi Ann. I'm fine and trust that you are too. Seems you are quite right. Opened the message and it reads:
New version available.
Package size: 37.72MB
Vodafone has an important software update for your device. We strongly recommend that you install this for essential improvements, including the dialler, and improved security.

Apart from Vodafone being mentioned in the above text, there is nothing to indicate that it is genuine. Even the red tadpole is missing.

[bolo]

Ann, do we have to download the update?

[BandOfBrothers]

Most updates contain Security patches too and so it's recommended to keep up to the latest update. 

Before completing the update please do create a back up just in case. 

Top tip > If a phone becomes glitchy or lags after an update it's recommended again to back up and Factory Reset. 

[bolo]

So it's definitely genuine?

[63johnw]

Hi, I am guessing this would be to install the vodafone suite of apps into your phone. If it is you should be able to uninstall them, if its a security patch then you would just leave it.

[BandOfBrothers]

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@bolo wrote:

Ann, do we have to download the update?

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Updates pushed to your software update section in the phones settings as far as my experience goes are safe and ok to update. 

[AnnS]

Hi @bolo

It is recommended but doesn't have to be done immediately and best left until you have plenty of time, always takes longer than expected.  Also your phone will keep reminding you which can start to be annoying.

Providing you have backed up contacts to your gmail account, if you do a back up and reset after finishing the update, everything should come back when you log into your gmail account on the phone.

And definitely genuine Bob.

Good luck.  

[bolo]

And now comes the embarrassing bit!!

Ann said:

"Providing you have backed up contacts to your gmail account, if you do a back up and reset after finishing the update, everything should come back when you log into your gmail acc".

The honest truth is that we don't have a clue about 'backing up' and have hundreds of images that we'd hate to lose. Does this call for a new thread?