Solid Red Light Alcatel Sure Signal

[Janemoggers]

Hello, my sure signal device has been working fine but died about a month ago just showing a solid red light.

I have been on to Voda technical who have been very helpful but the net result is, still not working.

Can someone help me please. I have restarted, re-set, changed leads, where do I go from here?

[Janemoggers]

I have run tests suggested, here are results.

Tracert

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\JPH>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 * * * Request timed out.
2 8 ms 7 ms 8 ms bmly-core-2b-ae6-707.network.virginmedia.net [80
.1.225.169]
3 10 ms 18 ms 9 ms brnt-bb-1a-ae13-0.network.virginmedia.net [213.1
05.159.229]
4 14 ms 16 ms 12 ms brhm-bb-1b-et-700-0.network.virginmedia.net [62.
253.175.38]
5 * 20 ms 13 ms brhm-bb-1c-ae7-0.network.virginmedia.net [62.253
.174.102]
6 * * * Request timed out.
7 19 ms 19 ms 19 ms ldngw1.arcor-ip.net [195.66.224.209]
8 15 ms 15 ms 24 ms 85.205.116.2
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Speed Test

Ping 11ms  Download 74.06  Upload 10.71

Ping Test

Packet loss 0% Ping 15ms Jitter 2ms

serial number 41113724748

[Janemoggers]

Hello, could someone more familiar with this forum tell me if I am likely to get a response from a voda tech pls?

[Retired-James]

Hi Janemoggers,

We work all posts in order that they are made so it can take up to 24 hours for us to reply.

Looking at the tests that you’ve done, everything looks ok but the registration is showing a location profile update.

I’ve updated this for you today and also re-synced the device.

As you are a virgin media customer can you try to lower the firewall settings in your router to see if it’s this that preventing the connection?

Also, can you confirm if you’ve been through the port forwarding instructions here?

James