Solid red light slow flashing first light

[xxmich]

For the last few days it's been like this

Unplugged it, left it off. Reset it no difference

The serial number is 40132135795

Can you please arrange to reset this ASAP

It's the plug type one

If I'm being honest I'm not convinced in the 4 months that I've had this that it's working properly. I'm supposed to get 5 bar coverage but I don't hence this thing. I still can't rely on this to make calls, it's extremely hit and miss

[Retired-Dave]

Hi xxmich,

I've resynched the Sure Signal, so give the box a fresh reset for me:

• Unplug the ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Dave

[xxmich]

As its back to work today I've reset as requested and I STILL have just a solid red light with an intermittent first light.

This has gone beyond a joke.

Can you please sort this out

£100 plus continual line rental for a phone i cant use in the house is extremely annoying and a complete waste of money

[Retired-Dave]

Hi xxmich,

That will have cleared any minor glitches, so it should be easier to find what's causing this now.

Pop us the following details so we can get a closer look:

 - Your speed test results from here.
 - Your ping test results from here.
 - Your external IP address from here.

Can you also paste the results of a traceroute here for me?

On a PC

- Click on Start and select Run.

- Type CMD into the Run box and press enter/click ok.

- A black box will appear.

- In this box type tracert 212.183.133.177 and press Enter.

On a Mac

- Open Terminal (Applications, Utilities).

- Type traceroute 212.183.133.177 and press Enter.

Dave

[claptrap34]

After months of my sure signal (V3) working brilliantly, it has now decided to refuse to help me at all, despite nothing changing? There is a constant red power light and a slow flashing white internet light.

Serial number is 40131145480

As I run a business from home I am desperate to get this working again asap.

Can you please help?

Thanks

[DaveCD]

Hi claptrap34

I have resynced this for you to clear any errors.

If this doesn’t resolve your query, please post the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[xxmich]

First test results

30ms

10.78

8.05mbps

2nd test 

Ping 39ms

Jitter 17 ms

3rd test

IP 151.227.126.239

I've done the Run command, I cant copy and paste for some reason, but I've done a print screen & the results are attached.

I work from home and need my phone, something that was explained when I renewed my contract in August - I was told that the SS would resolve the signal issues - presently it doesn't, it actually makes matters worse as it often cuts off and no calls can be made or received for quite some time after.  I'm beginning to think that it is an expensive white elephant.

[Jenny]

Hi xxmich,

Thanks for getting back to us.

Everything looks fine and the light sequence you’re seeing means that the Sure Signal is being configured.

How long have you left it doing this? Please allow 24 hours uninterrupted as this may just be performing an update.

Thanks,

Jenny