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Solution

Sue Signal 2 - phone light not coming on

Conti360
4: Newbie
Hi

 

I am experiencing issues with the Version 2 model, the phone light is not coming on.

 

The same issue was experienced by a home worker on his Broadband and our Broadband (diff location).

 

I have re-registered it having set it up my end with a new voda 3g mobile (as a user). 3g is activated and says so on the iPhone 4 itself, but when making a call still no phone light on the SS. All other lights are ON.

 

Here is the ping and tracert results:

 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

ping 212.183.133.177

Pinging 212.183.133.177 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 212.183.133.177:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2    14 ms    14 ms   210 ms  lnd-tc.bb-gateway.link-connect.net.uk [82.144.22
8.252]
  3    14 ms    13 ms    13 ms  82.144.228.108
  4    14 ms    20 ms    54 ms  84.45.24.69
  5    13 ms    13 ms    13 ms  tengu-pocahontas.c4l.co.uk [84.45.90.94]
  6    32 ms    14 ms    14 ms  pocahontas-ginola.c4l.co.uk [84.45.110.53]
  7    14 ms    20 ms    13 ms  swanzo-wolverine.c4l.co.uk [84.45.90.194]
  8    18 ms    15 ms    15 ms  LDNGW1.arcor-ip.net [195.66.224.209]
  9    16 ms    15 ms    15 ms  85.205.116.6
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *     General failure.

Trace complete.

 

Any help much appreciated. SS serial number: 4012 1314 047

 

 

Regards

2 REPLIES 2

Conti360
4: Newbie

Can someone please re-sync my Sure Signal box. This seems to have worked for a number of other people, hoping it will for me also.

 

SS serial number: 4012 1314 047

Retired-Lee
Moderator (Retired)
Moderator (Retired)

Hi Conti360,

 

Thanks for posting. Can I ask that you keep your query to one thread?

 

I've replied to your other post here.

 

I've also forced a resync for you. Please factory reset the VSS and let me know if you need anything else.

 

Thanks,

 

LeeH