Suffering from Sure (No) Signal issues

[DrHeadRush]

As requested, template posted:

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The issue you’re experiencing: No signal

What light sequence you're seeing: Flashing power light, solid "in use", far right, light.

Your speed test results from here. Download; 39.80Mbps. Upload; 12.14Mbps

Your external IP address from here. 92.233.199.98

Your Sure Signal serial number: Where do I find that?

The results of a traceroute.
Tracing route to 212.183.133.177 over a maximum of 30 hops

1 * * * Request timed out.
2 12 ms 10 ms 11 ms exe2-core-2b-xe-801-0.network.virginmedia.net [213.105.156.133]
3 * * * Request timed out.
4 23 ms 15 ms 15 ms brhm-bb-1c-ae1-0.network.virginmedia.net [62.254.42.210]
5 * * * Request timed out.
6 40 ms 38 ms 36 ms LDNGW1.arcor-ip.net [195.66.224.209]
7 39 ms 34 ms 35 ms 85.205.0.93
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Retired-Charles]

@DrHeadRush - Thanks for the information. The traceroute looks fine but we'd need the serial number of the Sure Signal to check it fully.

This can be found on the back of the device.

Let us know that and we'll check everything for you.