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These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...
Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed? Getting ...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
This morning my SS3 is not able to connect. The power light is solid red, and the internet light is flashing. I have confirmed that it has an IP address from my local DHCP server and I can ping it. I don't think it is my firewall, as it was working f...
I picked a new sim up today as mine was pretty screwed. the SS worked with my number until about 6pm now it's not picking it up. tried to change owner number to remove and re-add but it didn't work. Keeps telling me there are technical issues and to...
Hi, I have registered a Sure Signal which is now active with users added to it, but I have changed the administrator to a different user since registering it. I'd now like to add the previous administrator account as a user but I am seeing: Sorry we ...
I bought a sure signal yesterday - weirdly (or maybe not) I get a good 4G signal in my house, but a rubbish phone signal, which causes lost voice and call cut offs. I had a few issues setting up, but eventually I got it working by allowing IPSEC. I g...
My Sure signal V3 will not connect to Voda network via BT Infinity Hub 3 even though, with the help of BT, we have, opened ports 53, 67,68,123,500,1723,4500,33434,33445,8 & 50 & proved they are working. Disabled BT WI FI. Enabled port clamping. Fixed...
Hi I moved 3 weeks ago. when I moved and then set up my sure signal, I changed the address on my Vodafone account AND my sure signal profile. for 3 weeks my sure signal has the correct address and working SO why do i get a text message each day for ...
Hello, I need some help with my VSS v1 that has suddenly stopped working. I have had it for some years and (in general) it has been pretty good. Recently though I have noticed i no longer get a signal in the house (Iphone 5, latest IOS 7.0.3), nor d...
Hello, Have had my SureSignal for about 6 months now, and during that time have never been able to get it work reliably. It frequently drops calls, often whilst I'm in the middle of them - I work from home on a frequent basis, so to suddenly lose the...
My child plugged out my sure signal box.And when I plugged it in .. the first light kept flashing so ITried the reset button 3 times and the light is still flashing.My internet modem is with eircom and is working correctly.Please help
Please help i cannot ever get through on the customer services phone line, i want to entirely de register my sure signal ive arranged for it to got to a different house hold... i cannot do it on the online service, it doesnt work... please help......
