Sure Signal 1 - all lights flashing

[Mpwilson1971]

I've recently got hold of a version 1 Sure Signal box, which the previous user assures me was working perfectly. I've spoken with Vodafone to de-register it from the previous owner and set it up for me, they've also added my user details to the config.

Unfortunately ever since I've it, whenever I've plugged it in, all of the lights flashing constantly! That's all of the four lights on the front of the box, plus both lights on the back either side of the Ethernet port!!

I've checked all support blogs I can find, plus all eForum support threads, but this particular fault and symptoms seem unique!!

Any suggestions, other than to tell me that it's ######!!?

Thanks

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator