Sure Signal 2 BT Home Hub 3 - System & Phone Lights continually flash

[woodyis007]

VSS received 04/09. Successfully registered on day.

Both lights continually flash for several days. 

Factory reset completed as suggested by Simon from Tech Team

Tests completed as detailed below

SPEEDTEST

Download: 3.12 Mbps

Upload: 0.36 Mbps

Ping: 36ms

EXTERNAL IP ADDRESS

86.140.62.229

PING

Ping test results - Packet Loss 0% - Ping 17ms - Jitter 2ms

traceroute

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms     2 ms     2 ms  BTHomeHub.home [192.168.1.254]

  2    13 ms    14 ms    12 ms  217.32.145.135

  3    15 ms    13 ms    13 ms  217.32.145.158

  4    13 ms    16 ms    14 ms  213.120.177.10

  5    22 ms    24 ms    15 ms  217.41.168.79

  6    14 ms    15 ms    16 ms  217.41.168.107

  7    15 ms    13 ms    14 ms  109.159.249.64

  8    16 ms    22 ms    15 ms  core1-te0-7-0-4.faraday.ukcore.bt.net [109.159.2

49.33]

  9    15 ms    17 ms    16 ms  host213-121-193-97.ukcore.bt.net [213.121.193.97

]

 10    18 ms    18 ms    17 ms  LNDGW2.arcor-ip.net [195.66.224.124]

 11    18 ms    14 ms    15 ms  85.205.116.14

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

SURE SIGNAL SERIAL NO

40123201225

Over 24 hrs later, same problem experienced. 

Highly concerned given no. of reports seen on here.

Please advise accordingly

Vodafone A/C (number removed for customer security) refers

[pauljcarr]

Sorry, I should have said that I don't have another internet connection that I can check the VSS on but I do know that it worked with the previous owner.

😕

[Retired-Andy]

Hi pauljcarr,

Thanks for the update. Once we’ve received your email, we’ll be with you as soon as we can. The fact that the Sure Signal worked previously means that there’s something in your set up that’s preventing it from connecting to our servers.

We can look into this further when we get in touch.

Thanks

Andrew

[pauljcarr]

Andrew,

The email was sent yesterday after 6pm.......

:smileysurprised:

Paul

[pauljcarr]

Sorry for the replies to my own posts (!) but I might have worked out part of the problem.

I've realised that the VSS probably connected to your servers when I changed modems briefly on 16th. I have a (pretty flaky) Technicolor TG582n which was provided by Plusnet, my ISP, but it has relaibility issues to put it mildly so I usually use a BTHH3 instead.

I've now setup the Technicolor again and enable port forwarding on 50, 123, 500, 4500, and 1723, both TCP and UDP and for now, the VSS seems more interested in trying to get a connection. It seems to alternate between both lights flashing and system light flashing but we are still in the first half hour of this dance!

Obviously if all works out, it shows that the VSS is working but I would still like to be able to use the BTHH3 if possible as it is a more reliable router than the Technicolor.

Thanks for now!

[pauljcarr]

And now it's working! Yippee! I have 4 bars of 3G signal downstairs and a full 5 upstairs where the VSS is located.

I'd still like to get the BTHH3 setup though.....

[williamz0]

Hi James - not heard back from the Techy guy I spoke to last Friday who did the various Ping tests etc.

Any chance you can chase for me please?

[Retired-Andy]

Hi williamz0,

I tried to call you this afternoon but was unable to reach you, so I’ve just sent you an email. Once we receive your reply, we can get in touch.

Thanks

Andrew

[williamz0]

Hi Andrew - I have been in all day but as my SureSignal doesn't work I don't get calls to my mobile number, just answerphone messages :0)

If you could make a note on my file to call the landline number only please or else you'll never get through to me!

[Retired-Simon]

Hi williamz0

I can see that Dave tried to call you today on the landline. He's also responded via email.

Thanks

Simon

[williamz0]

I think we are now up to 6 months without Vodafone signal in our house due to BT Broadband / Sure Signal issue :0(