Sure Signal 2 - Both lights flashing

[MattWasp]

Hello -

Sure Signal 2 stuck with both lights permenantly flashing (and power light on); also lots of activity from the ethernet port

Port forwarding to SureSignal on static IP for ports 8, 50, 123,500,4500,1723; Firewall open for addresss 212.183.133.177-182 and 212.183.131.128-191

Sure Signal serial num: 40114662550

Test results below - can you investigate please?

Many thanks

Speedtest.net result:

Download: 5.82 Mbps

Upload: 0.91 Mbps

Ping: 26ms

Pingtest.net result:

Grade A

Packet loss: 0%

Ping: 22ms

Jitter: 1ms

Trace Route results:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    50 ms    27 ms    32 ms  lo0-central10.ptw-ag01.plus.net [195.166.128.195]
  3    26 ms    25 ms    25 ms  link5-central10.ptw-gw01.plus.net [84.93.248.8]

  4    25 ms    26 ms    25 ms  xe-0-2-0.ptw-cr01.plus.net [212.159.1.16]
  5    26 ms    27 ms    28 ms  LNDGW2.arcor-ip.net [195.66.224.124]
  6    26 ms    26 ms    26 ms  85.205.116.6
  7     *        *        *     Request timed out.

External IP address:

146.90.204.183

[Retired-Kay]

Hi Julianturners, 

Please try a different Ethernet cable, as you should see a flasing light on the Ethernet port if it's working correctly. 

In the router settings, you also need to make sure IPSEC is ticked. Your internet service provider can also do this for you. 

Thanks, 

Kay

[EricKnowles]

I am having similar problem have tried full reset to no avail.

My serial No is 40111614919

C:\Users\Eric>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 10 ms 2 ms 2 ms bthub.home [192.168.1.254]
2 7 ms 9 ms 8 ms 217.32.143.131
3 9 ms 7 ms 11 ms 217.32.143.158
4 8 ms 8 ms 8 ms 212.140.206.106
5 10 ms 8 ms 7 ms 217.41.169.93
6 9 ms 11 ms 9 ms 217.41.169.107
7 31 ms 7 ms 6 ms acc1-xe-5-0-3.sf.21cn-ipp.bt.net [109.159.251.113]
8 28 ms 23 ms 13 ms core2-te0-13-0-2.ilford.ukcore.bt.net [109.159.251.11]
9 17 ms 17 ms 18 ms 194.72.31.139
10 21 ms 17 ms 19 ms lndgw2.arcor-ip.net [195.66.224.124]
11 16 ms 16 ms 15 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Eric>

[ColinJones]

How long will it take for Vodafone to admit they have a problem this time?

[Retired-Matt_B]

Hi everyone,

@EricKnowles - What BT HomeHub are you using? There are compatibility issues with the HomeHub 3 , so I'd recommend speaking to BT about upgrading to a newer model if you have this version.

@romandy1 - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply below including the following information:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt B

[EricKnowles]

BT Home Hub 5 (Type B) | Software version v0.07.01.0235-BT  | Last updated 4/6/2014

 ip is  86.171.99.126

Downstream: 76544 kbps

Upstream: 19999 kbps

But the Sure Signal had come back to life on Monday morning  as misteriously as it went off I assumed that you had reset something at your end.

It did have a bit of a wobble about a fortnight ago when I had to reboot a couple of times to get it working again I asked my daughter if hers was working OK and she said she had to do the same around the same time.

For info had no problems when I had a home Hub 3 and Has been working fine for some months on the HH5 both on fiber optic.

[romandy1]

Once again mine is not working,therefore I cannot use my phone.

When arte Vodafone going to do something about this problem, these units are nt cheap