Sure Signal 2 not working - System & phone lights flashing

[Wattoh]

Hi.  My SS version 2 is not working - power light on, phone and system lights flashing for many hours now.

I have done a quick reset, a full reset, and rebooted my router.   On the rare occasions this has happened before, this has been sufficient to get me back up and running.   Internet connection working absolutely fine and normally.

BT broadband speed: 6.91Mbps download and 0.37Mbps upload - this is entirely normal for my house, and enough to run two computers, my mobile and a Wii at the same time. Today it is just one laptop and my phone! 

Ping 25ms    I tried your recommended PingTest and it  made my laptop crash!

I've done a traceroute, see below.

Ext IP address: 217.43.18.231

Serial number: 40113827584

Registered since 10 Nov 2011

Need mobile for work - vital!

Thanks!

-----------------------------------------

C:\Users\chris.watts>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1    67 ms    99 ms    99 ms  BThomehub.home [192.168.1.254]  

2    12 ms    12 ms    11 ms  217.32.93.250  

3    11 ms    12 ms    11 ms  217.47.210.193  

4    12 ms    12 ms    12 ms  213.1.69.182  

5    12 ms    18 ms    12 ms  31.55.164.102  

6    12 ms    13 ms    12 ms  213.120.182.67  

7    12 ms    13 ms    12 ms  31.55.164.107  

8    12 ms    12 ms    12 ms  acc1-10GigE-0-5-0-6.bm.21cn-ipp.bt.net [109.159. 248.100]  

9    18 ms    19 ms    19 ms  core1-te0-15-0-17.ealing.ukcore.bt.net [109.159. 248.34]  

10    17 ms    17 ms    17 ms  peer1-xe0-0-0.telehouse.ukcore.bt.net [109.159.2 54.96]  

11    19 ms    18 ms    19 ms  lndgw2.arcor-ip.net [195.66.224.124]  

12    19 ms    24 ms    19 ms  85.205.116.14  

13     *        *        *     Request timed out.  

14     *        *        *     Request timed out.  

15     *        *        *     Request timed out.

....etc for 30 hops

[tjtops]

Yep. Me too....so.....can we have an answer please?? I spoke to someone on the tech team earlier and they did a reset from there....said it should be working again within an hour.......3hr later, still nothing but the two flashing lights...... what's occurring>????

[Wattoh]

PS  I think I read a similar post saying that (in that case) it was a firmware problem which V'fone resolved.   Same issue now perhaps??

[tjtops]

Mmmm...am now hanging on....for the SECOND time.......to try and talk to someone on tech team.....what a useless bunch of ######

[MarieC]

Mine has been down all day too, power light on, Internet light flashing, tried a reset but nothing. Very annoying as I have zero signal in my house without it

[tjtops]

And after finally speaking to someone, who took me through 'security' and said he would sort it out 'right now'......they just left me hanging on....and on....and on....and on....

[Retired-Simon]

Hi Wattoh

I’ve performed a resync for you now. You’ll need to do a factory reset on your Sure Signal as follows:

For Sure Signal version 1 or 2:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

Hi tjtops and MarieC

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Simon