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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73737 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229860 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203322 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Sure signal stopped working

Hi my sure signal has stopped connecting to my iPhone 6 after updating to IOS 9. It has not worked for over a week now. It has been working fine for the past 3 months. The two white lights on the left hand side are on

sloblox by 2: Seeker
  • 14557 Views
  • 3 replies
  • 0 thanks

Lock Screen Notifications

Hi, I got a new Sony M4 Aqua at the weekend and it was showing me a preview of messages etc when the phone was sat idle. However after downloading an app for different coloured notification lights the previews no longer happen.  I have uninstalled th...

wendi by 2: Seeker
  • 14900 Views
  • 5 replies
  • 0 thanks

Sure Signal Version 3 & BT Home Hub 4

Hi my Sure Signal box does not seem to be working, All required ports have been opened and forwarded on to the Sure Signal box, but still can not connect to the Internet. Can you possibly help with a solution? 

482lal by 1: Seeker
  • 13979 Views
  • 1 replies
  • 0 thanks

Android drivers missing from PC

My laptop is a good one but does not have a generic Android driver installed nor did Windows 7's driver search find anything. So when I connect my Vodafone Smart Ultra 6 to the laptop, there is no way to transfer music or photos between them.

Crbl by 3: Seeker
  • 18564 Views
  • 10 replies
  • 0 thanks

Waiting for SIM card

I cancelled my pay monthly account and was told my new payg SIM would be sent in the mail so that I can keep my number. My pay monthly account ends tomorrow and I still haven't received my SIM card. When will I get my new SIM card?

theeley by 2: Seeker
  • 11378 Views
  • 3 replies
  • 0 thanks

Phone upgrade sales

Hi would be grateful if somebody familiar with the contract for upgrades could confirm if they are owned before the first six months are upClause 4 linked suggests otherwise https://db.tt/qYQedWPb

ineguib by 2: Seeker
  • 11351 Views
  • 1 replies
  • 0 thanks

Sms texts not sending,

Hi! I wanted to know why my sms texts have stopped working, eg. Not delivering . It was working perfectly fine and then suddenly started showing 'the red not delivered message.' & everything else is working perfectly fine. My data and calls are worki...

Sure Signal 3 stopped working

Hello, Our sure signal 3 stopped working couple of days ago. It's been working fine for several years.  We unplugged the sure signal, left it disconnected for 30 minutes, connected back and left it on for past 30-40 hours.Light-1 (power) is solid red...

simay by 3: Seeker
  • 14179 Views
  • 1 replies
  • 0 thanks

BT hub 5 (business) on Infinity and Vodafone Sure Signal

I have just spent two hours perusing the net as well as logging into my router, changing cables, trying to 'port clamp' etc etc Please can someone give me a definitive answer; Does Sure Signal work with the BTHub 5 on Infinity? if not, fine, I'll nee...

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