Sure Signal 2 resetting its self every 30mins

[Cj1982]

I have had an issue with my sure signal now for about 3 months where it just repeatidly resets its self when there is a connection from my broadband to it so i spend most my time making calls from outside my house where i can get a signal

This is my second sure signal as i had version 1 before and with me spending about £150 a month to use 3 mobile account through vodafone i am not getting what i am playing for

What do i need to do to resolve this issue?

[Retired-James]

Hi Cj1982,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

James

[grolschuk]

Along with the troubleshooting above, could it be overheating?

[Cj1982]

i shouldn't think its overheating as its on an open shelf on its own and it always pretty cool when it resets unless there is a fault with it that could cause it to over heat

[Retired-Ian_]

Hi Cj1982,

Thanks for coming back.

You mention it's on an open shelf. Is this in a cabinet?

It's not very often that a Sure Signal keeps resetting itself.

Are you able to place it somewhere else and see if that makes a difference?

Thanks

Ian

[Cj1982]

Speed Test Results

Download = 61.87mbps

Upload= 2.86mbps

Ping Test Results

Packet Loss = -5468396

Ping = 37ms

Jitter = 5ms

External IP Address

82.17.142.181

Traceroute Results

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\CrankyApe>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 9 ms 15 ms 7 ms cpc21-hink4-2-0-gw.8-2.cable.virginm.net [82.17.
142.1]
3 11 ms 11 ms 15 ms leic-core-2a-ae7-2100.network.virginmedia.net [8
2.3.36.117]
4 19 ms 11 ms 11 ms leed-bb-1c-ae5-0.network.virginmedia.net [62.253
.174.113]
5 18 ms 22 ms 12 ms nrth-bb-1c-ae9-0.network.virginmedia.net [62.253
.174.122]
6 34 ms 11 ms 11 ms nrth-bb-1b-ae11-0.network.virginmedia.net [62.25
3.174.109]
7 13 ms 15 ms 15 ms tele-ic-4-ae0-0.network.virginmedia.net [62.253.
174.18]
8 15 ms 15 ms 15 ms ldngw1.arcor-ip.net [195.66.224.209]
9 13 ms 15 ms 15 ms 85.205.116.10
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Sure Signal Serial Number:

40121419788

[Cj1982]

No it's on a shelf on the wall nothing around it at all but tried it else where in the house and still same issue

[Retired-Andy]

Hi Cj1982,

If it’s happening everywhere within the house, the Sure Signal may have developed a fault.

Try another Ethernet cable between the device and your router to see if this helps.

I’ve just checked your serial number and can see a location change has been detected.

I’ve updated the system to remove this message for you.

So that the Sure Signal can pick up the changes, can you do a factory reset for me:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove both the Ethernet cable and power lead
• Re-insert the power lead
• Once all the lights display, release the reset button
• When the Sure Signal is back online (around 5 minutes), re-insert the Ethernet cable.

Let me know how you go on.

Cheers,

Andy