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Sure Signal 3. BT Infinity with Asus Router. Connects and then disconnects after a day or so

accosta
2: Seeker
2: Seeker

‎25-09-2013 09:34 AM - edited ‎25-09-2013 09:34 AM

Hi

 

I am using sure signal 3 with BT Infinity. It works and then disconnects after a day / week or whenever it feels like.

 

When is disconnects I see the following:

 

Power -  flashing

Internet - solid orange

Service - off

In use - off

 

I then reset or unplug and replug sure signal and all works finee until it decides go down again.

 

I am using an Asus RT AC66U router and have configured all ports.

 

Please help.

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13 REPLIES 13

Retired-Matt_Vo
Moderator (Retired)
Moderator (Retired)

‎25-09-2013 02:45 PM

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

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scenery
2: Seeker
2: Seeker
In response to Retired-Matt_Vo

‎15-10-2013 05:18 PM

Hi

I am also having problems setting up the SS with the Asus 66 and BT infinity

I went to the portforward .com guide and ran into a problem setting a static address

IP config did not produce a dns address. and i am stuck.

Speed and tracert are at the bottom of this message.

 

C:\Users\steve>ipconfig

 

Windows IP Configuration

Ethernet adapter Local Area Connection 3:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

Wireless LAN adapter Wireless Network Connection 3:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

Wireless LAN adapter Wireless Network Connection:

 

   Connection-specific DNS Suffix  . :

   Link-local IPv6 Address . . . . . : fe80::8df:8ad7:effd:d9b5%12

   IPv4 Address. . . . . . . . . . . : 192.168.1.72

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . : 192.168.1.1

 

Ethernet adapter Local Area Connection:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

Tunnel adapter isatap.{33FC1330-D27B-44D4-8002-C17BCC3EC660}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

Tunnel adapter Local Area Connection* 11:

 

   Connection-specific DNS Suffix  . :

   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:2c37:124d:a978:8de5

   Link-local IPv6 Address . . . . . : fe80::2c37:124d:a978:8de5%24

   Default Gateway . . . . . . . . . : ::

 

Tunnel adapter isatap.{3DF25108-7FA6-4819-9604-E3CD017BDD10}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

Tunnel adapter isatap.{D43938B5-1837-4D5A-BC6D-6E29BECA4B54}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

Tunnel adapter isatap.{7AAA9ACB-A10F-4E05-B08A-47C9365D1E08}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

 

 

Speed

Download 12.30mbps

Upload 1.03

 

Pingtest

Packet loss-0%

Ping 29ms

Jitter 2ms

 

 

IP address   86.139.20.94

IPV6 address ::ffff:568b:145e

 

Tracert

 

C:\Users\steve>tracert 212.183.133.177

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

 

  1     3 ms     3 ms     3 ms  router.asus.com [192.168.1.1]

  2    21 ms    17 ms    17 ms  217.32.147.98

  3    17 ms    17 ms    18 ms  217.32.147.126

  4    22 ms    22 ms    21 ms  212.140.206.90

  5    21 ms    21 ms    21 ms  217.41.169.215

  6    22 ms    22 ms    21 ms  217.41.169.109

  7    23 ms    23 ms    21 ms  acc2-xe-11-2-0.sf.21cn-ipp.bt.net [109.159.251.1

99]

  8    33 ms    31 ms    29 ms  core1-te-0-4-0-16.ilford.ukcore.bt.net [109.159.

251.51]

  9    30 ms    31 ms    31 ms  peer1-xe3-1-0.telehouse.ukcore.bt.net [109.159.2

54.213]

 10    32 ms    34 ms    30 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    29 ms    31 ms    28 ms  85.205.116.6

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

 

Trace complete.

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scenery
2: Seeker
2: Seeker
In response to Retired-Matt_Vo

‎15-10-2013 05:27 PM

I forgot to put my Serial # 40123214328

mac@ 0C4C3907548C

and it has only a steady power light and the connection to the cable is good

thanks

steve

0 Thanks

Ben_H
Moderator (Retired)
Moderator (Retired)

‎26-09-2013 09:28 AM

Hi accosta,

 

I'm not sure if the guide Matt supplied fixed the issue or if you've not had a chance to respond with your results yet. 

 

Let me know if you still need a hand. :Smiling:

Cheers, Ben  

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accosta
2: Seeker
2: Seeker

‎26-09-2013 09:55 AM

Hello

No it still disconnects intermittently

I read a post from a moderator with regards port forwarding of ip addresses. I am not sure how this would work. Could you please expand

Thank you
0 Thanks

accosta
2: Seeker
2: Seeker
In response to accosta

‎26-09-2013 08:07 PM

Hi

 

I dont understand the below with regards destination ip addreses being forwarded

 

Please advise

 

For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

 

Destination IP Addresses: 212.183.133.177 212.183.133.178 212.183.133.179 212.183.133.181 212.183.133.182 212.183.131.128/26
Ports and Protocols: Port 50 - TCP/IP Port 4500 - UDP Port 500 - UDP Port 123 - UDP

Port 8 - TCP/IP

Port 1723 (BT customers only) - TCP/UDP

 

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191
Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

 

 

BT Infinity Customers.

If you’re a BT Infinity customer, you’ll need to log into your router admin page and select port clamping.

 

Once this has been selected please restart your router and Sure Signal.

 

Check your MTU settings.

Log into your router admin page and find the location of the MTU field. This varies depending on the make and model so you’ll need to look for it

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Retired-Kay
Moderator (Retired)
Moderator (Retired)
In response to accosta

‎27-09-2013 01:36 PM

Hi accosta, 

 

You may not need to do anything with port forwarding. 

 

Can you supply the information Matt requested above so that we can help further? 

 

Thanks, 

 

Kay

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accosta
2: Seeker
2: Seeker
In response to Retired-Kay

‎27-09-2013 08:37 PM

Hello

 

The results are as follows:

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1     2 ms     3 ms     9 ms  router.asus.com [192.168.0.1]   2    20 ms    13 ms    14 ms  host81-139-160-1.in-addr.btopenworld.com [81.139 .160.1]   3    15 ms    13 ms    13 ms  213.120.182.141   4    17 ms    12 ms    13 ms  213.120.161.82   5    17 ms    17 ms    19 ms  31.55.164.185   6    18 ms    21 ms    19 ms  31.55.164.107   7    21 ms    18 ms    19 ms  acc1-10GigE-0-5-0-5.bm.21cn-ipp.bt.net [109.159. 248.98]   8    27 ms    23 ms    28 ms  core2-te0-3-0-16.ilford.ukcore.bt.net [109.159.2 48.30]   9    35 ms    27 ms   158 ms  peer1-xe2-1-0.telehouse.ukcore.bt.net [109.159.2 54.136]  10   152 ms    31 ms    80 ms  lndgw2.arcor-ip.net [195.66.224.124]  11    64 ms    25 ms    43 ms  85.205.116.10  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18

 

Serial no:40132625522

 

Download and upload speeds are more than adequate

 

Please let me know

 

Thank you

0 Thanks

Sukhi
Moderator (Retired)
Moderator (Retired)
In response to accosta

‎30-09-2013 02:53 PM

Hi accosta

 

I can see your Sure Signal last connected to our servers on the 29/09/2013.

 

There maybe an issue with the router, do you have another one that you can test?

 

Thanks

 

Sukhi

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