Sure Signal 3 Not Connecting

[jondemain]

I was recently supplied a Sure Signal 3 by work (pre-configured for me - no need for me to add phone numbers etc and pre-registered)

Case Reference: 9591491

Order Reference: Z441058

Device: Vodafone Sure Signal 

Account Number: (removed for security)

I have plugged this in and left it to connect several times, each time for more than 24h. All that happens is that the Internet light slowly flashes white seemingly for ever (and certainly for >24h). The guide enclosed with it indicates that this mean it is "Connecting", but it never does.

Any advice?

[Amanda]

Hi @jondemain 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Amanda