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11-03-2014 09:48 AM
i have gone through the troubleshooter, and the other listings with similar problems, but this seems slightly different. i have a solid red power light and two solid white icons for internet and signal.( "in use" icon not lit). I have had a resynch, and had a couple of attempts at resetting. I have been asked to enable the ports on the router, however i have placed the sure signal in the DMZ. Do i still need to do port forwarding ?
11-03-2014 11:30 AM - edited 11-03-2014 12:00 PM
Have opened the ports as adviced. No change. Red power light two solid white lights for internet and signal , and the "in service" icon not lit
11-03-2014 03:33 PM - edited 11-03-2014 03:33 PM
Hi jojogobi,
Please can you supply the following information?
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Ian
16-03-2014 10:48 AM
Hi,
The data as requested :
Sure Signal Serial No : 40133808572
Ping : 8ms
Upload : 9.7 mbps
Download : 34 mbps
External IP : 86.157.23.200
Tracert
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 2 ms 2 ms 3 ms BThomehub.home [192.168.1.254]
2 7 ms 5 ms 10 ms 172.16.11.2
3 * * * Request timed out.
4 7 ms 6 ms 6 ms 217.41.216.45
5 8 ms 7 ms 7 ms 217.32.147.210
6 8 ms 7 ms 7 ms 217.41.168.235
7 8 ms 7 ms 7 ms 217.41.168.109
8 8 ms 6 ms 7 ms acc2-10GigE-0-0-0-6.l-far.21cn-ipp.bt.net [109.159.249.218]
9 8 ms 7 ms 7 ms core1-te0-15-0-15.faraday.ukcore.bt.net [109.159.249.149]
10 8 ms 7 ms 7 ms host213-121-193-111.ukcore.bt.net [213.121.193.111]
11 8 ms 7 ms 7 ms t2c3-xe-0-1-1-0.uk-lon1.eu.bt.net [166.49.211.164]
12 8 ms 7 ms 7 ms 166-49-211-254.eu.bt.net [166.49.211.254]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
17-03-2014 10:43 AM
Hi jojogobi,
Everything is fine with your speed test, ping test and traceroute.
Your IP address is on our whitelist so no problems there either.
The lights that you’re seeing show that the Sure Signal is set up and ready to take a call.
Are you unable to get a signal from the unit?
Can you confirm that the following ports are open/forwarded on your router:-
Port Number
8 TCP UDP
50 TCP UDP
53 TCP UDP
67 UDP
68 UDP
123 UDP
500 UDP
1723 TCP UDP
4500 UDP
33434 - 33445 UDP
Cheers,
Andy
17-03-2014 11:38 AM
the ports have been opened as instructed.
for my clarification, if i place the device in the DMZ, do i still need to do port fowarding ?
w.r.t the suresignsl, the signal is inconsistent. i dont think i am connected to the sure signal. i get dropped calls and poor quality, and the network swings between 3g and 2g with various signal strength.
with regards to lights on the device, the phone (?) light is not lit..ie neither white nor orange. is this ok ?
cheers
17-03-2014 02:58 PM
Hi jojogobi,
You won’t need to do the port forwarding if you’ve placed the Sure Signal in the DMZ, as the router should automatically create the necessary firewall rules for it.
The phone light (the one on the far right) will only light up white if a call is passing through the Sure Signal.
If there’s an issue with the device, you may see it flash orange.
If you do ever see this, take a look here.
If you’re getting an inconsistent signal, it may be that you’re not connecting to the Sure Signal.
Try deregistering the unit for at least an hour (24 hours if possible) and then reregister it again.
Another thing to try is to get a new SIM card for your phone to rule it out as a potential cause.
Let me know how you go on.
Cheers,
Andy
27-03-2014 04:00 PM
I tried your instructions. The Call light does come on when i make a call as you said, so it should be connecting to the SureSignal ., However the signal is still very flaky. I can get no signal from quite close to the sure signal , or directly upstairs for instance. The calls also drop .
The SIM in my phone is very new m as i did a recent upgrade, and required a nano SIM
28-03-2014 01:09 PM
Hi jojogobi,
It sounds like the Sure Signal has setup ok but the problem is with the phone/SIM connecting.
What phone are you using?
Are you able to add another number onto the registration to see if that phone has the same issue?
Also, do you have Wi-Fi or 4G activated on the phone settings?
What happens if you switch these off?
James
28-03-2014 02:03 PM
i have a Lumia 1520. I dont have any other Vodafone subscriptions. I will try with a friend's phone later.
I have wifi and 3G .. no 4G. will try with wifi off as well. as you suggested