Sure Signal 3 hasn't worked for over a week.

[skibumza]

My SS3 hasn't connected for over a week now. Last week I asked for it to be resynced and it was, but that didn't help.

I have the power light and the 2 white lights solid on. So it thinks its ok.

However, neither of my vodafone phones have any signal.

Sure Signal Serial number: 43152182168
IP: 86.153.181.103
Speed: 20.71 down, 1.77 up

C:\Users\ajm>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     *        *        *     Request timed out.
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

[BandOfBrothers]

Hi,

Just as a process of elimination can you turn off 4G in the phones settings to force it onto 3G which is the signal the Sure Signal pushes out. 

Sure Signal FAQs.

[skibumza]

Until Friday there wasn't a 4G capable phone. So that's not it. I have however disabled 4G on the one phone that can do it. But that hasn't helped.

I did however discover that my work pc is seemingly bad at doing the tracert.

I did reset the broadband router and the SS3 again just now. So, my IP address changed to ;-

31.49.194.194

So from another computer I tried it and got :-

[root@sonos ~]# traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets
 1  bthub.home (192.168.1.254)  4.624 ms  4.579 ms  4.552 ms
 2  * * *
 3  * * *
 4  31.55.187.188 (31.55.187.188)  19.124 ms  19.125 ms  19.112 ms
 5  core2-hu0-0-0-1.southbank.ukcore.bt.net (195.99.127.168)  19.097 ms core2-hu0-17-0-1.southbank.ukcore.bt.net (195.99.127.188)  22.024 ms 195.99.127.224 (195.99.127.224)  22.024 ms
 6  peer6-hu0-11-0-1.telehouse.ukcore.bt.net (195.99.127.13)  22.012 ms 62.172.103.23 (62.172.103.23)  16.663 ms host213-121-193-203.ukcore.bt.net (213.121.193.203)  19.068 ms
 7  t2c3-et-8-1-0-0.uk-lon1.eu.bt.net (166.49.211.240)  19.049 ms 166-49-211-230.eu.bt.net (166.49.211.230)  16.200 ms t2c3-et-3-3-0-0.uk-lon1.eu.bt.net (166.49.211.238)  14.571 ms
 8  166-49-211-254.eu.bt.net (166.49.211.254)  16.151 ms  21.221 ms  18.344 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *

[Rahim]

@skibumza Sorry for the delay in reaching your post. 

I can see your Sure Signal has been resynced on our service once more since you posted, and is now showing that it's made a recent connection on 23 November 2016. 

Please let us know if you're still having issues.