Sure Signal / BT Home Hub 5, still not working.

[debbieh]

Hi,

I've registered (again) the Sure Signal, serial number 40131145936 and after a device reset, still have Power - flashing, Internet - off, In Service - orange, In Use - orange.

Followed troubleshooting and have the following results:

http://www.speedtest.net/my-result/3217068215
http://www.pingtest.net/result/91543540.png

IP - 31.53.179.190
IPv6 - ::ffff:1f35:b3be

Tracert results as follows:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\user>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2    16 ms    17 ms    21 ms  172.16.14.19
  3     *       21 ms    19 ms  213.120.158.174
  4    16 ms    53 ms    40 ms  213.120.158.173
  5    19 ms    20 ms    19 ms  212.140.206.98
  6    19 ms    21 ms    19 ms  217.41.169.91
  7    20 ms    19 ms    19 ms  217.41.169.109
  8    19 ms    20 ms    19 ms  acc2-xe-0-2-0.sf.21cn-ipp.bt.net [109.159.251.19
3]
  9    24 ms    27 ms    28 ms  core1-te-0-0-0-14.ilford.ukcore.bt.net [109.159.
251.161]
 10    26 ms    32 ms    27 ms  host213-121-193-152.ukcore.bt.net [213.121.193.1
52]
 11    25 ms    28 ms    25 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    25 ms    27 ms    25 ms  85.205.116.2
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Please help, it's driving me nuts that I have no signal / can't get it working!

Thanks, Debbie

[Invincidan75]

Hi Simon, 

The sure signal v1 stopped working properly about 6-10 days ago, i've had the HH5 for 9 months without this issue before.

Cheers, Dan.

[Invincidan75]

Hi,

I also have a BT HH5 & my Sure signal 1 has suddenly stopped working this is a nightmare as we have very poor/non existent Vodaphone signal strength in the village we live in.

The power light stays on & steady with no other lights on, then the second light starts to flash slowly then stays lit, then the forth light starts to flash slowly for a minute or so at which point all of the lights go out then the power light comes back on and the whole process starts again.

I have followed the Trouble shooting directions including changing ethernet cable the only thing i was unable to find/change was the MTU settings.

ISP: BT Infinity

Router: BT Home Hub5

Sure Signal Serial number: 21231090818 

Make:Sagem

Speed test result: 60.10Mbps

Ping test result: 8ms 

IP Address: 31.49141.4

VSS Tracer route:

C:\Users\Dan>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms BThomehub.home [192.168.1.254]
2 7 ms 7 ms 7 ms 217.32.146.171
3 7 ms 7 ms 6 ms 217.32.146.222
4 8 ms 8 ms 8 ms 217.32.147.226
5 7 ms 7 ms 7 ms 217.41.168.237
6 8 ms 8 ms 8 ms 217.41.168.109
7 8 ms 8 ms 8 ms 109.159.249.244
8 8 ms 8 ms 8 ms core3-te0-9-0-20.faraday.ukcore.bt.net [109.159.
249.163]
9 9 ms 8 ms 8 ms peer1-xe8-3-1.telehouse.ukcore.bt.net [213.121.1
93.109]
10 9 ms 9 ms 10 ms lndgw2.arcor-ip.net [195.66.224.124]
11 10 ms 9 ms 9 ms 85.205.0.93
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Regards, Dan.

[Invincidan75]

Hi Jenny / Simon,
Tried with the old HH3 no difference.
Dan

[Invincidan75]

Hi Jenny / Simon,
The Sure Signal used to work with both the HH3 & HH5 before. So I'm guessing that Italy be an issue with the Sure Signal itself.
Dan

[Retired-Sarah]

Hi Invincidan75,

If you’ve not already done this yet, please can you complete the following steps:

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• Plug the cable back in
• Allow around one hour for the Sure Signal to come back online.

Once you’ve done this, are you able to try the Sure Signal in a different location?

Thanks,

Sarah