Sure Signal Issue

[SJM10]

Can anyone tell me how to reset my sure signal box - it has a suspended status which means I cannot make any changes at all?

[Ben_H]

Hi SJM10,

Welcome to the eForum.

Has your Sure Signal not been used for 3-6 months? If it's been disconnected, I'm afraid we'll be unable to reactivate it.

If you want to physically reset your unit, you can:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.

After this, the Sure Signal will come online in around 1 hour.

Cheers, Ben

[SJM10]

Hi Ben, The sure signal box has been in use constantly for 2 years. The problem I have is related to registering the device. it seems to be working on all fronts but not boosting indoor coverage. This has only just started.

So in simple terms I wanted to de-register the device online and re-register it and then add the mobile numbers but it wont let me deregister it "it states suspended status" so cannot do anything via your portal?

Any suggestion to de-register it?

Shaun

[Gemma]

Hi Shaun,

Please could you provide us with your Sure Signal serial number so that we can take a closer look?

If it’s suspended we wouldn’t be able to do anything from our end.

Thanks,

Gemma