Ask
Reply
Solution
21-01-2017 01:58 PM
The issue you’re experiencing:
Sure Signal not working
What light sequence you're seeing:
Starts with 1st light white and slowing flashing, then power light flashing, 1st light steady orange, no other lights on - and stays like this mainly, periodically goes through 1st phase again (I guess it reboots?)
Your speed test results from here.
29Mbs down, 14Mbs up
Your external IP address from here.
90.255.184.56
Your Sure Signal serial number: 42164917835
The results of a traceroute.
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 vodafone (192.168.1.1) 1.921 ms 1.644 ms 3.251 ms
2 host-212-158-250-37.dslgb.com (212.158.250.37) 10.820 ms 9.997 ms 12.252 ms
3 63.130.104.194 (63.130.104.194) 10.200 ms 9.928 ms 10.423 ms
4 * * *
5 * * *
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
23-01-2017 07:47 PM
@conniemcleod – I’ve checked your serial number and it looks as though everything’s updated since your post.
However to make sure this is all correct and up to date, I’ve resynced this today - please allow 6 hours for this to fully refresh.