Sure Signal Registration - postcode not recognised

[ange1f1sh]

I am having problems registering my sure signal box as I get an error message when I enter my postcode and can't go any further. I've already contacted the live chat, the first time to be told it was setup (it wasn't) and the second just telling me there was an error.

It's definitely my postcode as I tried entering the post code from my previous address and this was picked up successfully so for some reason my current postcode doesn't work. Can anyone help?

Thanks,

Angela

[drey_p]

Hi there

You have done the best thing possible which is to put a different postcode into the device.

Is your postcode new perhaps?

[ange1f1sh]

Thanks - the postcode is 3 years old now and it's picked up on other parts of the vodafone site i.e. checking coverage so you'd think it would work for the sure signal too. 

Do you know if it'll work if I register on a different postcode or does it use it for the location?

Thanks.

[drey_p]

It will work with a different postcode entered, although you may get texts in the early hours of the morning telling you that the device has detected an address change.

Sometimes putting the wrong postcode in and leaving it for a day or two forces the system to update.  Then you can enter the correct postcode. 

[ange1f1sh]

Ok, will give it a go and then call the sure signal team tomorrow if not - thanks both for the help!

[BandOfBrothers]

Most welcome. 

Good luck. 

Looking forward to a positive update. 

[drey_p]

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@ange1f1sh wrote:

Ok, will give it a go and then call the sure signal team tomorrow if not - thanks both for the help!

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You're going to need to leave the wrong postcode in the device for a couple of days, so you probably won't to call them quite so quickly.

[ange1f1sh]

Thanks - will see how it goes over the next few days!

[BandOfBrothers]

Hi

May I welcome you to the eforum. 

Sorry to hear your having issues with your Sure Signal Device. 

You could try Customer service support-> Call 03333 040 191 then take option 2 three times and finally option 5 – straight to the Sure Signal team. And or try Customer service on 191 as they have account access 



General FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

[Retired-Ashley]

Hi @ange1f1sh,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Ash