Sure Signal - Status Pending Activation

[PaulSingleton68]

Hi,

I've got a problem with my Sure Signal V1 - it went off a couple of months back following a local power cut. After a few days of restarting it finally came back on line - however it's status has always show "Sure Signal status pendingActive" ever since - and I've not been able to change any options (Add users, update location etc). It's not previously been a problem as it basicaly worked as I needed it to for the couple of phones that were registered to it.

However, I've now changed from Contract to PAYG and my phone is no longer getting a signal (I've swapped SIMs but kept my previous number). The Sure Signal was automatically transferred to my new account but still shows the same message "Sure Signal status pendingActive". 

When I try to De-Register my Sure Signal in order to re-Register it (trying to get my phone to pick up a signal) I get the following error  "Sorry – there seems to be a problem.". Is there something you can do at your end to de-register the Sure Signal - or is there something else I can do to get a signal back on my new SIM.

Many Thanks

Paul

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[PaulSingleton68]

Hi - Been through the troubleshooting guide and still no success. The status of my Sure Signal is still showing as "PendingActive" but I cannot get a signal on my new phone (same number, different SIM) - nor can I do any admin tasks (de-register, add users, remove users) - I just get an . The other registered user on the Sure Signal is still able to use the Signal with no problem. I've attached a copy of the error message I get when I try and change any options on the Sure Signal.

Thanks

Paul

The details for my Sure Signal V1 are:-

Speed Test Results:-

Ping 36ms

Download 3.45Mbps

Upload 0.34Mbps

Ping Test

Packet Loss 0%

Ping 36ms

Jitter 3ms

External IP 109.150.101.74

IPv6 ::ffff:6d96:654a

Tracert Results:-

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 34 ms 33 ms 32 ms 31.55.185.228
5 39 ms 39 ms 38 ms 195.99.127.60
6 34 ms 32 ms 33 ms core2-pos7-1.bletchley.ukcore.bt.net [194.72.31.
137]
7 36 ms 41 ms 34 ms lndgw2.arcor-ip.net [195.66.224.124]
8 37 ms 38 ms 34 ms 85.205.0.86
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\WINDOWS\system32>

Sure Signal Id:- 21222711943

[Ben_H]

Hi Paul,

Thanks for posting your details. 

Looking at your serial number, it seems the power cut has affected your unit. The migration of your number before it was de-registered has also caused a few hiccups. 

Do you have a matching power lead you can test in the unit? As yours is quite an old one, it could be the hardware needs replacing.

So we can de-register your unit for you too, take a look here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

Cheers,

Ben