Ask
Reply
Solution
30-07-2013 12:42 PM
Hi, I've had the V2 unit for a number of years with no issues, it has worked well. Last week, however, it stopped working totally, no power light or connection indicators. I've tried it in various alternative power sockets, attempted the reset, but still nothing.
The tracert 212.183.133.177 test returns the following:
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 5 ms 2 ms 1 ms api.home [192.168.1.254]
2 18 ms 18 ms 18 ms 217.32.145.5
3 18 ms 18 ms 20 ms 217.32.145.30
4 24 ms 24 ms 22 ms 213.120.181.66
5 25 ms 24 ms 25 ms 217.41.169.243
6 37 ms 22 ms 23 ms 213.120.180.146
7 25 ms 25 ms 27 ms 217.32.25.102
8 24 ms 24 ms 24 ms 109.159.251.197
9 34 ms 36 ms 34 ms core2-te0-2-4-0.ealing.ukcore.bt.net [109.159.25
1.143]
10 34 ms 32 ms 32 ms host213-121-193-148.ukcore.bt.net [213.121.193.1
48]
11 47 ms 40 ms 36 ms lndgw2.arcor-ip.net [195.66.224.124]
12 36 ms 34 ms 34 ms 85.205.116.10
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
I've not undertaken any other tests as the unit is clearly dead. Comments and advice will be appreciated, I presume Vodafone will supply a replacement unit foc.
31-07-2013 09:29 AM
Hi peely533
Can you provide the serial number for your Sure Signal?
If you feel the unit is no longer working or is faulty we can offer to repair it for you. See how to arrange this here.
Thanks
Sukhi
08-08-2013 09:27 AM
Thank you for the response, serial number is 3jr09110abba.
08-08-2013 09:28 AM
Oops, part number posted earlier, serial number is 40111325409.
09-08-2013 09:03 AM
Hi Peely533,
I've done a resync for you to clear up minor glitches. Can you reset the Sure signal box for me?
Dave
09-08-2013 01:28 PM
Hi Dave,
Tried the reset as you requested (several times)...nothing, no power or activity lights. The unit is dead. Please arrange to forward a replacement unit. Thank you for your assistance, Neil.
10-08-2013 01:26 PM
Hi peely533,
The warranty on Sure Signals is 24 months, if you have had it longer than this then we will be unable to arrange a repair.
If it's within this time frame then you can find more information on arranging a repair here.
Thanks,
Kay
11-08-2013 09:29 AM
30-08-2017 09:36 AM
Sure Signal Serial no: 40111629651
Total failure of unit. No lights after many reset attempts. Assume, based on comments on this forum, the unit is dead and no repair possible. Clearly now out of warranty. What can be done? There is no vodafone signal in the house and have to climb a hill outside to get a signal (Rural Somerset). Plaese advise soonest what I need to do.
01-09-2017 12:13 AM - edited 01-09-2017 09:49 AM
Hi
If it is a V2 then look at replacement of the power supply, otherwise if if is a version 3 then I'd suggest reading the thread at the following link and add your details there.
You must inform Trading Standards and the BBC Watchdog programme in order to record the failure then as described on page one of the thread follow information on obtaining a replacement regardless of Warranty status for free and without obligation on your part.
It is important to report all failed SureSignal V3 using the links below to:
BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact
Trading Standards: Call them on 0345 4 040506
Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)