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26-07-2013 03:41 PM
Hi,
My sure signal serial number is: 21227734148.
I cannot get my sure signal to work on mine & my husbands iPhone 5. We both recently upgraded and are having no luck with the service in our apartment.
I have gone through all the steps to reset the sure signal.
Please help - seen things on here saying that the box needs to be re-synced?
Thanks
Christina
26-07-2013 04:15 PM
Hi
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Matt
Moderator
26-07-2013 07:32 PM
Hi Matt,
Thanks for your quick response. I had already attempted the troubleshooter and also tested my ISP previously after speaking with Vodafone Cust Serv the other day.
Here are my results as of this evening:
Speed Test Download: 4.13Mbps
Speed Test Upload: 0.40Mbps
Ping: 60ms
Extenal IP Address: 86.191.65.234
Traceroute Results: see below
Sure Signal Serial Number: 21227734148
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 * 35 ms 31 ms esr3.ilford5.broadband.bt.net [217.47.23.142]
3 28 ms 28 ms 27 ms 217.47.23.13
4 27 ms 79 ms 83 ms 217.47.200.6
5 75 ms 42 ms 57 ms 217.47.200.113
6 28 ms 30 ms 31 ms core2-pos0-7-0-13.ilford.ukcore.bt.net [194.72.2
0.117]
7 47 ms 110 ms 78 ms peer1-xe3-1-1.telehouse.ukcore.bt.net [109.159.2
54.217]
8 74 ms 31 ms 31 ms lndgw2.arcor-ip.net [195.66.224.124]
9 29 ms 30 ms 29 ms 85.205.116.10
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Hope this can help me resolve the issue.
Cheers
Christina
27-07-2013 11:20 AM
Hi there Christina,
Please factory reset your VSS.
I've forced a resync as this sometimes fixes these symptoms.
Cheers,
LeeH