Sure Signal V1 not connecting, please help!

[ramontam]

Hi,

My SSV1 has stop working, i have had a vodafone tech guy on the phone instructing me to test the unit without success, he suggests i try asking here so...

i have just renewed 2 contracts and then the sure signal goes down, I haven't been able to buy a new one from any of your stores near by so I am in a bit of a trouble, if I can't get it to work then I will have to cancel the 2 contracts within the 14 days cooling period really...

serial number: 21231090248

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 32 ms 31 ms 32 ms lo0-central10.pcl-ag01.plus.net [195.166.128.182
]
3 149 ms 138 ms 72 ms link-a-central10.pcl-gw01.plus.net [212.159.2.16
0]
4 100 ms 97 ms 74 ms xe-10-0-0.pcl-cr01.plus.net [212.159.0.192]
5 54 ms 53 ms 60 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 32 ms 35 ms 34 ms lndgw2.arcor-ip.net [195.66.224.124]
7 32 ms 34 ms 34 ms 85.205.0.93
8 * * * Request timed out.
9 * * * Request timed out.

[Retired-Matt_B]

Hi @ramontam,

We do advise it can take 24-48 hours to respond to posts. I'm sorry for the slight delay.

So we can help further, please let us know the details below:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

Thanks,

Matt B

[AndroidFamily]

This worked for me:

Thanks for the reply. Rather than spend £100 for the latest Sure Signal, I purchased a new power adapter off of eBay (please check it is okay for you, this is a suggestion and not a definite solution, ie do not blame me if it does not solve the problem for you):

(Removed according to House Rules)

 The Sure Signal sprung back to life almost instantly with solid 1,2 & 4 lights and all mobiles in the house connected.

The power adapter seems to be the problem, as seen in numerous posts.

The 4G phones would not connect on Network Mode setting of GSM/WCDMA/LTE auto so I changed it to GSM/WCDMA auto and they connected like a treat. As far as I understand all the Sure Signals do not work with 4G. So you will need to do this swap at home and when you leave home.

Strangely enough the trace route still does not connect, see below:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Jason>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    16 ms    17 ms    15 ms  0278095a.bb.sky.com [2.120.9.90]
  4    20 ms    19 ms    18 ms  lndgw2.arcor-ip.net [195.66.224.124]
  5    20 ms    17 ms    16 ms  85.205.0.86
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.