Sure Signal V1 not working

[albert49]

Hi folks,

Having issues with V1 SureSignal which provides no signal to phones. I have reset broadband router, reset SureSignal, and changed to new cable.

After reset and a bit of time to reconfigure I just get the top 2 lights on continuously and no others. Any ideas for other fixes or should I just upgrade to v3?

[BandOfBrothers]

Hi,

Sometimes it can be the power cable at issue which if replaced can resolve the issue. 

I note you have changed to a new cable. 

The Sure Signal comes with a 24 month manufacturing warranty. 

Please could you look through the Sure Signal Trouble Shooting thread :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

as the information may help to resolve issues. There is an 'Issue Not Listed' option which guides you through how to run a TraceRoute to paste back in your thread for Vodafone Tech to look over. 

[cineriv]

Hi Albert49,

When you say 'new cable', are you referring to the ethernet cable that goes to the router, or the power supply cable that plugs into the mains socket?

Regards.