Sure Signal V2 - Only system light, devices not connecting

[WWLK]

I have a Sure Signal V2 which I am no longer able to connect to with my devices. Both the power light and the system light are steady on state however the phone light is always off.

I have tried resetting the device by holding down the reset button for 30s however still no luck. Also I am unable to logon to the manage Sure Signal page on the owning account as the Vodafone site seems to be under maintenance. "Sorry, we're making a few tweaks. We'll be back soon."

[BandOfBrothers]

Hi,

I appreciate you've carried out sine troubleshooting.

Perhaps also take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...


as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. They are available on eBay for around £10.

Customer service support-> Call 03333 040 191 then take option 2 three times and finally option 5 – straight to the Sure Signal team. They will be closed now unfortunately. 



FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

To note the Sure Signal Device comes with a 24 month warranty.

[WWLK]

Thanks for your reply.

I have followed those too links before posting however the links within those pages do not work. The link from this page for live chat does not work: https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-not-transmitting-a-3G-signal/m-p/23....

And when I click the "Click here if the power and system lights are on but you don’t have 3G signal." link on the following page, it also does not work:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-2-Sure-Signal-Troubleshooting/td-p/67912... 

Is there anything else I can try without having to spend more money?

[BandOfBrothers]

Hi @WWLK

You're Welcome. 

My my apologies it dies seem some of the links have been archived. 

Has as anything in the FAQs link at the end of my post helped ?

Are you back up and running today. 

You could try unhooking it and placing the device somewhere else in the home. 

[WWLK]

Unfortunately none of the information in the FAQ seems to be helpful. I have already reset the device as advised in the link. Also the Sure Signal was working in the current location previously and I am not able to move it much due to wire length limitations.

[BandOfBrothers]

Hi

Ok. 

We do have Vodafone Tech Teams on the forum that can assist with Sure Signal Issues if possible. Allowing for what day this is.

 Also the information on ringing them when they reopen may help. 

In the meantime I hope this resolves for you. 

[Jenny]

@WWLK - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number:

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply

This will help us get the quickest possible resolution for you.

[WWLK]

Speedtest

Pingtest

External IP Address: 82.6.3.140

Traceroute: 

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3     9 ms     8 ms     8 ms  oxfd-core-2a-xe-033-0.network.virginmedia.net [62.254.128.241]
  4    14 ms    15 ms    14 ms  brhm-bb-1c-ae4-0.network.virginmedia.net [213.106.244.65]
  5     *        *        *     Request timed out.
  6    18 ms    18 ms    18 ms  lndgw2.arcor-ip.net [195.66.224.124]
  7    23 ms    19 ms    15 ms  85.205.0.86
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
.
.
.
(All other hops timed out)

Sure Signal serial number: 40113825810

Thanks.

[Retired-Wayne]

@WWLK

Everything looks ok with those details.

So that we can try de-registering and re-registering your Sure Signal, get in touch with us by following the instructions in this private message.