Sure Signal V2 not working

[neninja]

My Sure Signal version 2 has sadly stopped working.

It might be a power supply issue as there are no lights at all. It's completely dead.

It's been tried in different sockets and the sockets are working so there is no problem with where it is plugged in.

What can I do to get it replaced or repaired please?

[BandOfBrothers]

Hello.

Please take a look through these Sure Signal Trouble Shooting threads :

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

as these may help to resolve issues. They have links to the key things you can do to try and self resolve the issue you are experiencing.

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. They are available on eBay for around £10.

FAQs : https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

To note the Sure Signal Device comes with a 24 month warranty.

[cineriv]

Hi neninja,

Replacement power supplies for the Sure Signal are readily available on Amazon or Ebay and cost around £10 inc. delivery.

Just search for 'Sure Signal power supplies'

Regards, 

Mike.

[neninja]

Thanks I had a power supply that is the same as the Sure Signal one I tried.

The red light is on as are the 2 router lights on the back but the other 2 lights are not on. Done a factory reset and the lights flash briefly then nothing,

[Retired-Jamian]

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[neninja]

Speed test -

Ping 27ms

Download 37.06 mbps

Upload 8.98 mbps

Ping test -

Packet loss 0%

Ping 25ms

Jitter 3 ms

External IP - 151.230.200.216

Sure signal serial no. - 40110932957

C:\Users\Danny>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 3 ms 3 ms 3 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 18 ms 21 ms 15 ms 02780836.bb.sky.com [2.120.8.54]
4 21 ms 18 ms 19 ms lndgw2.arcor-ip.net [195.66.224.124]
5 31 ms 18 ms 33 ms 85.205.0.93
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

[neninja]

Getting nowhere with this. Is anyone going to respond?

[cineriv]

Hi neninja,

I can't suggest anything except to ask what is the rating  of your replacement power supply, i.e. Volts and Amps etc.?

Also have you carried out a reset in accordance with these instructions.....

For version 2 Sure Signal (the one with 3 lights on the front):

• Factory reset is performed by pressing the reset button for 30 seconds with the power cable plugged in. you will see the LED flash in sequence 1, 2, 3 then go out.
• Release the reset button (there is no need to remove the power cable for this model)
• The device will now go into a predefined setup sequence which can take anywhere between 20 minutes to 6 hours depending on the speed of the customers connection

Regards.

Mike.

[ChazzD]

@neninja

I've checked over all the information you've provided and can't see anything there that would be causing these issues. 

Please try another Ethernet cable so we can rule out the connection as the problem.

Try connecting your Sure Signal in another location, such as a friend or family member's house. You’ll need to leave it connected for at least 24 hours.

We'll then be able to determine if the problems are specific to your location and router or with the Sure Signal itself.