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Solution
22-11-2016 03:12 PM
Sure Signal V3 stopped working a few weeks ago. Internet and wifi are working fine. Any help gratefully received.
2 lights solid orange (lights 1 & 2), red power light flashing.
Returns to the same sequence after reset button is held for 5 seconds
Ping 22 ms. Download 33.21 Mbps. Upload 41.49 Mbps
IP address: 185.95.111.4
Serial number: 40133850855
The results of a traceroute.
VSS Traceroute command
tracert 212.183.133.177
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 1 ms <1 ms 8 ms 192.168.1.1
2 2 ms 2 ms 2 ms 10.5.16.1
3 5 ms 5 ms 4 ms 10.100.1.49
4 8 ms 6 ms 22 ms 10.100.1.65
5 8 ms 6 ms 6 ms 10.100.1.73
6 10 ms 17 ms 12 ms 10.10.1.149
7 16 ms 14 ms 23 ms 10.10.1.81
8 18 ms 18 ms 15 ms te0-0-2-3.rcr11.lba01.atlas.cogentco.com [149.11
.42.81]
9 20 ms 18 ms 20 ms te0-4-0-4.ccr21.lpl01.atlas.cogentco.com [154.54
.37.150]
10 24 ms 24 ms 26 ms be2391.ccr41.lon13.atlas.cogentco.com [154.54.39
.149]
11 26 ms 31 ms 28 ms be2868.ccr21.lon01.atlas.cogentco.com [154.54.57
.154]
12 27 ms 24 ms 28 ms ae14-xcr1.lns.cw.net [195.2.22.21]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23
25-11-2016 03:43 PM
@Burksie Your Vodafone Sure Signal last updated on our servers on 11 September 2016.
I've resynced your Vodafone Sure Signal. Please allow 6 hours to pass before resetting the device.
25-11-2016 03:48 PM
Thanks. I'll let you know if it is still not working.