Sure Signal V3: Flashing Red light, stable Orange User light

[sue_joy]

I bought a Sure Signal V3 last week and since then have been trying to get it working. After contacting Vodafone and my ISP, I have set up port forwarding manually. I an still getting a red flashing light and stable orange user light.

    My router is a ZyXEL AMG1302-T10A - IP address 192.168.1.1

    My ISP is Kcom and IP address is 213.249.174.212, this is a sticky IP (according to Kcom)

    Download speed is 7.03mbps

    Upload speed is 0.84mbps

    Ping is 48ms

    Jitter is 4ms

    Sure Signal Serial no. 40131560225, and device is showing as registered in my account.

Trace Route:

  1    <1 ms    <1 ms    <1 ms  192.168.1.

  2    34 ms    34 ms    33 ms  10.55.200.14

  3    35 ms    34 ms    34 ms  10.55.201.5

  4    42 ms    43 ms    44 ms  lndgw2.arcor-ip.net [195.66.224.124]

  5    42 ms    41 ms    42 ms  85.205.116.6

  6     *        *        *     Request timed out.

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

I hope you can help.

[Sukhi]

Hi sue_joy

I have re synced your Sure Signal.

To make sure the re sync completes, can you perform a factory reset:-

• Press the button on the foot of the device by the Ethernet sockets
• Hold it in for approximately 30 seconds
• When the lights come back on, release the button
• The Sure Signal will come on line in about an hour

Thanks

Sukhi

[evanowen]

Check your BB speed, if it doesn't meet the following specs it won't work.

"Dear Customer Internet requirements For version 3 Download speed 4.58Mbps Upload speed more than 1.5Mbps latency is below 200ms Standard ports opened on router 8, 50, 123, 500, 4500, 1723 BT Home hubs only NB If the customer is using more than 1 VSS box, the requirements will be doubled."

[SarahSneath28]

Hello

I am having this problem too.

I tried setting up the V3 sure signal a few months ago and set up all the port forwarding etc as adised on trouble shooting on here.

I gave up and passed the unit on to a friend who had previuolsy had success with a VSS- he couldnt make it work with his set up either and has given it back to me. I am now having another go.

My diagnostics are;

Serial =40132136702

External IP = 86.161.63.37

Download = 14.5 s

Upload = 0.94Mbps

Ping = 41ms

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    15 ms     1 ms     9 ms  BThomehub.home [192.168.1.254]

  2    19 ms    22 ms    19 ms  217.32.147.3

  3    22 ms    26 ms    29 ms  217.32.147.30

  4    27 ms    31 ms    29 ms  213.120.176.26

  5    21 ms    21 ms    25 ms  217.41.168.203

  6    22 ms    27 ms    29 ms  217.41.168.109

  7    28 ms    22 ms    26 ms  acc2-10GigE-0-2-0-7.l-far.21cn-ipp.bt.net [109.1

59.249.231]

  8    29 ms    22 ms    25 ms  core1-te0-7-0-17.faraday.ukcore.bt.net [109.159.

249.141]

  9    22 ms    22 ms    23 ms  62.6.201.237

 10    29 ms    22 ms    67 ms  t2c3-xe-11-2-1-0.uk-lon1.eu.bt.net [166.49.211.1

98]

 11    22 ms    27 ms    29 ms  166-49-211-254.eu.bt.net [166.49.211.254]

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Please help- I am at the limit of my competence!!

sarah

[Anonymous]

EDIT: I had a similar problem. it's FINE NOW, so have edited this post.

I called Vodafone who checked and was fine their end, so I called BT who had the problem solved in 5 minutes.

With BT, broadband bottomed out on Friday.  My guess is it corrupted the hub settings.  The hub has power, restart and reset options.  It was the reset that did it (the one needing a compass needle or similar to press).  I'd been restarting (thinking I was resetting) which was insufficient.

Don't know if that may help you.  Good luck.

Cheers,

SparkyT

BT home hub 4.

Results below: 

Speed result 2.36 Mbps down, 0.39 up

Ping: Line Quality B* (Unable to determine packet loss) / MOS 4.31 (very good)

         Ping 59 ms

         Jitter 1 ms

81.153.142.88

Serial Number: 40140924800

tracert 212.183.133.177 (same route each time, same stop point)

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1   227 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2    38 ms    34 ms    34 ms  esr2.edinburgh5.broadband.bt.net [217.32.78.141]

  3    34 ms    49 ms    46 ms  217.32.78.77
  4    42 ms    43 ms    43 ms  213.1.69.78
  5    45 ms    46 ms    45 ms  31.55.165.102
  6    43 ms    42 ms    43 ms  31.55.165.35
  7    44 ms    43 ms    43 ms  31.55.165.107
  8    42 ms    65 ms    42 ms  acc1-10GigE-4-1-3.mr.21cn-ipp.bt.net [109.159.25
0.114]
  9    54 ms    54 ms    52 ms  core2-te0-3-0-14.ilford.ukcore.bt.net [109.159.2
50.30]
 10    52 ms    52 ms    50 ms  peer2-xe-4-3-0.telehouse.ukcore.bt.net [109.159.
252.53]
 11    80 ms    51 ms    50 ms  t2c3-xe-11-2-1-0.uk-lon1.eu.bt.net [166.49.211.1
98]
 12    52 ms    51 ms    51 ms  166-49-211-254.eu.bt.net [166.49.211.254]
 13     *        *        *     Request timed out.
 14     *

same to

30      *        *        *     Request timed out.

[Retired-Matt_B]

Hi SarahSneath28,

Everything looks fine with the results you've posted.

I've requested a resync of your Sure Signal, to complete this process please follow the steps below:

-Hold in the reset button until all lights go solid

-Continue to hold down the reset button and reconnect the power lead

-Wait for all lights to come on and then release the reset button

Thanks,

Matt B

[sue_joy]

Hello,

My Sure Signal is now working fine and has been for some time. It was a faulty ethernet cable that was causing the problem. It seemed to be ok, the lights at both ends ie: on the router and VSS were on, but having tried everything else, I bought a new cable and bingo! from that day on, my VSS has performed brilliantly.

Thank you for all your help in the past.

[PVerhaak]

Hi, I have now been chatting with 2 of your tech people over the past 2 days but my Sure Signal is still not working,. I contacted my internet provider and they can't do anything as their components work. The sure signal has worked fine but not any longer and it seems that it doesn't want to reset.

Whether I press the reset button for 30 seconds or 30 minutes, the unit lights do not go off. 

When the unit is re-plugged in, the red light is stable, then the orange users light comes on and the red light starts  flashing.

Any ideas please?

Paul  

[Gemma]

Hi Paul,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma

[PVerhaak]

Hi Gemma

Thanks for your message.

I am aware that this is a 'standard' reply to all sorts of difficulties with the Sure Signal and I am happy to provide you with the details. Please bear in mind that the Sure Signal did work fine for a long period of time and just stopped for no apparent reason.

speedtest19.5 mbps download, 4.31 mbps upload

ping 89ms

jitter 39ms

ip address 37.48.227.148

Serial number 40132752284

Tracer info is attached in a word document.

Kind regards

Paul   

[Gemma]

Hi Paul,

If you’re still seeing the same light sequence, this indicates your Sure Signal has a connection/IP allocation issue with your home router.

Please check all your connections and that port forwarding is set up.

Take a look here for how to do this.

Thanks,

Gemma