Sure Signal V3: Flashing Red light, stable Orange User light

[sue_joy]

I bought a Sure Signal V3 last week and since then have been trying to get it working. After contacting Vodafone and my ISP, I have set up port forwarding manually. I an still getting a red flashing light and stable orange user light.

    My router is a ZyXEL AMG1302-T10A - IP address 192.168.1.1

    My ISP is Kcom and IP address is 213.249.174.212, this is a sticky IP (according to Kcom)

    Download speed is 7.03mbps

    Upload speed is 0.84mbps

    Ping is 48ms

    Jitter is 4ms

    Sure Signal Serial no. 40131560225, and device is showing as registered in my account.

Trace Route:

  1    <1 ms    <1 ms    <1 ms  192.168.1.

  2    34 ms    34 ms    33 ms  10.55.200.14

  3    35 ms    34 ms    34 ms  10.55.201.5

  4    42 ms    43 ms    44 ms  lndgw2.arcor-ip.net [195.66.224.124]

  5    42 ms    41 ms    42 ms  85.205.116.6

  6     *        *        *     Request timed out.

  7     *        *        *     Request timed out.

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

I hope you can help.

[JeffElder]

I have the same problem with VSS 3.  Flashing Red and Stable Orange.

It used to start working again if it was powered off and on again but doesnt any more.

I have opened the requested ports on my Home Hub 3 which I though had fixed it as the lights came on the way they should and my mobile reception had full bars.  But it only lasted 24 hrs.  I have tried powering off and on the VSS and the hub with no joy.  I have tried the reset button on the VSS but hours later I still have the same issue.

I see on some of the other posts here it mentions resyncing initiated by Vodafone.  Can someone please do this for my VSS Serial No 40123686806.

My day job is as an IT Manager so I know that my VSS is correctly wired up.

I can ping the VSS from my PC.

I have forwarded ports 8,50,123,500,1723

I have tried testing this from an external IP port scanner, but it says they are closed.  Is this normal?

[sue_joy]

Hi Jeff. Have you tried replacing your Ethernet cable? I tried everything with my VSS when I had the same problem as you, a problem that went on for weeks, then in desperation I purchased a new Ethernet cable and bingo, VSS worked perfectly. Even though the connection lights on the VSS and the router had implied the old cable to be OK, it must have been faulty. A new cable costs very little and it could solve the problem - something none of the techs at vodafone thought to suggest.

[JeffElder]

Thanks for the response. I was trawling the forums for ages before I posted on here and I think I may have seen where changing the patch lead fixed it for you.  I dont think this is going to help me as I have repositioned the VSS a couple of times.  I had it connected to a Switch originally but to rule out cable lengths or hardware issues I now have it connected directly to the HomeHub and on a different cable.  I am an IT guy and have 100's of brand new bagged patch leads of which I am now using one.  I think you may have had a crossover cable which looks the same as a straight through cable and would have shown connectiviy which could be why changing the cable fixed it for you.

I had mine going again for all of 10mins by enabling PnP and Port Clamping on the router. Unfortunately it was recommended to me to reboot the router after changing this which knocked the VSS off again. Probably due to getting a different external IP.  I have reset the VSS again for the umpteenth time and am going to wait it out before making any further changes as Vodafone technical will just tell me the usual story of ".......it can take up to 6hrs"

Thank again for replying so promptly.

Jeff

[Retired-Ian_]

Hi JeffElder,

Thanks to sue_joy for that help. 

I've checked and your Sure Signal last connected to our server on 17 September.

We've previously had some issues with Sure Signal and BT Home Hub.

Please can you try the Sure Signal at a different location, with a different ISP?

Thanks,

Ian

[WillV94]

Hello

Im having the same issue here with my sure signal box.

My IP address is 81.137.214.197
My download speed is 37.42

My Upload speed is 9.44

My ping is 19ms

and my serial number for the sure signal is 40131570877

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\William>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BTBusinessHub.home [192.168.1.254]
  2    12 ms    12 ms    12 ms  host81-148-32-1.in-addr.btopenworld.com [81.148.
32.1]
  3    12 ms    13 ms    13 ms  213.120.178.141
  4    14 ms    14 ms    13 ms  213.120.177.98
  5    13 ms    13 ms    13 ms  217.41.168.69
  6    13 ms    13 ms    13 ms  217.41.168.107
  7    19 ms    18 ms    18 ms  acc1-10GigE-0-7-0-4.l-far.21cn-ipp.bt.net [109.1
59.249.74]
  8    17 ms    17 ms    17 ms  core4-te0-0-0-19.faraday.ukcore.bt.net [109.159.
249.47]
  9    20 ms    20 ms    29 ms  62.6.201.173
 10    20 ms    23 ms    22 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    23 ms    21 ms    21 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\William>

Please help

[WillV94]

Hello

Im having the same issue here with my sure signal box.

My IP address is 81.137.214.197
My download speed is 37.42

My Upload speed is 9.44

My ping is 19ms

and my serial number for the sure signal is 40131570877

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\William>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  BTBusinessHub.home [192.168.1.254]
  2    12 ms    12 ms    12 ms  host81-148-32-1.in-addr.btopenworld.com [81.148.
32.1]
  3    12 ms    13 ms    13 ms  213.120.178.141
  4    14 ms    14 ms    13 ms  213.120.177.98
  5    13 ms    13 ms    13 ms  217.41.168.69
  6    13 ms    13 ms    13 ms  217.41.168.107
  7    19 ms    18 ms    18 ms  acc1-10GigE-0-7-0-4.l-far.21cn-ipp.bt.net [109.1
59.249.74]
  8    17 ms    17 ms    17 ms  core4-te0-0-0-19.faraday.ukcore.bt.net [109.159.
249.47]
  9    20 ms    20 ms    29 ms  62.6.201.173
 10    20 ms    23 ms    22 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    23 ms    21 ms    21 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\Users\William>

Please help

[Retired-Matt_B]

Hi @WillV94,

Everything looks fine with your results.

If you're using a BT Homehub 4/5, please ensure Smart Setup is switched off in your router's settings.

Thanks,

Matt

[WillV94]

Hi @Matt_B

I have just checked my Homehub settings and the smart setup is switched off.

Please Help.

Thanks

[Sukhi]

Hi @WillV94 

We are aware of some compatibility issues with the V3 and BT Homehub.

So that we can rule this out, please test your Sure Signal at a different location, may around a friends house.

Thanks,

Sukhi

[WillV94]

Hello Sukhi

I have also tried this about a week ago and it seemed to work perfectly.

I have tried using different ethernet cables to see whether that works but i still have the same issue.

Thank You