Sure Signal V3: Flashing Red light, stable Orange User light

[turkeystile]

The issue you’re experiencing:

The device won't connect to your servers. ISP is BT Business with a static external IP and the router is an Asus DSL-N55U

I have tried in an alternate location and it works there on a BT Business with dynamic ip and the BT Business Hub 3 router.

What light sequence you're seeing:

Flashing red light and the last two lights are solid orange.

Your speed test results:

http://www.speedtest.net/result/4893236571.png

Your external IP address:

81.133.195.30

Your Sure Signal serial number:

42152551422

The results of a traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 38 byte packets
1 host81-139-160-1.in-addr.btopenworld.com (81.139.160.1) 26.427 ms 26.698 ms 26.008 ms
2 213.120.182.141 (213.120.182.141) 26.571 ms 26.435 ms 26.227 ms
3 213.120.161.82 (213.120.161.82) 27.551 ms 27.519 ms 27.510 ms
4 31.55.164.177 (31.55.164.177) 27.066 ms 27.210 ms 27.344 ms
5 31.55.164.107 (31.55.164.107) 27.205 ms 37.765 ms 27.524 ms
6 acc1-10GigE-0-2-0-1.bm.21cn-ipp.bt.net (109.159.248.104) 27.331 ms acc1-10GigE-0-3-0-3.bm.21cn-ipp.bt.net (109.159.248.114) 27.235 ms acc1-10GigE-0-2-0-15.bm.21cn-ipp.bt.net (109.159.248.102) 27.263 ms
7 core1-te-0-13-0-4.ilford.ukcore.bt.net (109.159.248.136) 31.696 ms 109.159.252.208 (109.159.252.208) 31.030 ms 109.159.252.200 (109.159.252.200) 31.749 ms
8 peer1-xe11-1-0.telehouse.ukcore.bt.net (109.159.254.112) 31.942 ms 31.388 ms peer1-xe2-1-0.telehouse.ukcore.bt.net (109.159.254.136) 34.177 ms
9 lndgw2.arcor-ip.net (195.66.224.124) 34.178 ms 35.085 ms 35.655 ms
10 85.205.0.93 (85.205.0.93) 34.468 ms 34.480 ms 33.573 ms
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[Rahim]

@turkeystile Upon checking your internet speed connection results, we've idnetified that your speed doesn't meet our minimum requirments of our download speed 4.13Mbps and our upload speed of 1Mbps. 

You'll need to get in touch with your internet service provided to disucss this further. 

[turkeystile]

Why was I not told this when I brought the box.....

We only want it to be able to receive text messages.

[drey_p]

It does state this in the specifications online: 

http://www.vodafone.co.uk/shop/accessories/sure-signal/index.htm

Did you ask if there were any minimum requirements?

[turkeystile]

Well that's great it being online but I think you need to consider telling your shop staff to inform of essential specifications when they sell you a box in store... I didn't go into store looking to buy one.