Ask
Reply
Solution
23-02-2015 04:30 PM
Hi was asked to gather this info and send through to you as my Sure Signal V3 will not 'fire up'. V2 been working here for years and then stopped so Vodafone replaced with this V3. Haven't been able to connect.
Flashing power light, Solid System Light, Solid User Light - tried de-registering, re-registering and various re-sets.
Hoping something that can be easily sorted as I am without any phone at home without this :0(
Speedtest
Download: 4.14 Mbps
Upload: 2.92 Mbps
PING 63ms
Jitter 21ms
Line quality B*
IP 62.172.166.193
Serial No. 42144745371
Traceroute results:
C:\Users\Pip>tracert 212.183.133.177
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 1 ms 1 ms <1 ms 192.168.1.1
2 6 ms 1 ms 1 ms 192.168.3.1
3 17 ms 16 ms 13 ms 217.33.59.177
4 73 ms 45 ms 23 ms 109.144.81.8
5 51 ms 45 ms 44 ms 109.159.252.20
6 58 ms 74 ms 91 ms peer1-xe3-0-1.telehouse.ukcore.bt.net [109.159.2
54.219]
7 36 ms 38 ms 35 ms lndgw2.arcor-ip.net [195.66.224.124]
8 30 ms 61 ms 33 ms 85.205.0.93
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Users\Pip>
Many thanks in advance
05-03-2015 03:45 PM
Hi @pip2508
Thanks for getting back to us.
We need you to check your Sure Signal at a different location.
If it's still not working on a different internet connection, this does then point to a faulty device.
If it's within 14 days we can arrange an exchange in store.
Thanks,
Amanda