Sure Signal V3 Not Working

[SteveHorobin]

The issue you’re experiencing:
For a number of weeks the Sure Signal v3 has not been operational.
I have powered off and reset but no change.

What light sequence you're seeing:
Power: Flashing Red
Internet: Not lit
In Service: Solid Orange
In Use: Solid Orange

Your speed test results from here.
Download: 50.55 Mbps
Upload: 16.99 Mbps

Your external IP address from here.
IP address is 86.130.153.98

Your Sure Signal serial number:
40132336740

The results of a traceroute.

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.

[Carly]

@SteveHorobin

As the internet light isn't lit, this suggests that it's an issue related to your internet service provider (ISP).

Is it ourselves that provide you with your internet? If so, please let us know so we can go through some troubleshooting steps with you.