Sure Signal V3 - Owner Number Cannot Connect Other Numbers Can

[deadlake]

Hi,

My sure signal V3 has been working fine for many months. I recently (Tuesday 12 August) changed my tarrif on vodafone and since today have not been able to connect my phone (phone number is registered overed of sure signal) to the sure signal, while another phone connects fine. So far I've:

1) Performed a traceroute, looks fine, and if one phone works should not be an issue. All the lights are are expected on the VS3. 

2) Reset sure signal holding down the reset button.

3) Attempted to transfer the ownership of the sure signal, however since both phones are on the same account this is not possible.

4) Un-registered and re-registered the sure signal.

Any other ideas why my phone can no longer connect to the sure signal?

Thanks

[DaveCD]

Hi deadlake,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[deadlake]

Test results

Ping 21 ms

Jitter 1ms

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 3.580 ms 0.996 ms 0.852 ms
2 lo0-central10.pcl-ag02.plus.net (195.166.128.183) 17.836 ms 19.468 ms 19.666 ms
3 link-a-central10.pcl-gw01.plus.net (212.159.2.164) 18.362 ms 18.156 ms 19.635 ms
4 xe-10-1-0.pcl-cr01.plus.net (212.159.0.196) 52.506 ms 18.015 ms 18.344 ms
5 ae1.ptw-cr01.plus.net (195.166.129.0) 17.041 ms 18.033 ms 17.156 ms
6 ldngw1.arcor-ip.net (195.66.224.209) 22.227 ms 21.756 ms 20.922 ms
7 85.205.0.86 (85.205.0.86) 20.901 ms 19.241 ms 19.547 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 *

IP 87.112.2.19

Speedtest: 35 mbits downstream and 6 mbits upstream

PM the sure signal serial number to you.

Thanks

[Gemma]

Hi deadlake,

Due to the amount of queries we deal with on the eForum, we don’t received PM messages.

Please post the Serial number here, alternatively get in touch here.

Thanks,

Gemma

[deadlake]

Sent message, thanks