Sure Signal V3 and Talktalk Huawei router

[henerz]

My sure signal is not working, and has never worked since I got it. None of the troubleshooting light sequences apply to me. I have the power light on constant, the internet light flashing slowly and the others are just off.

I have assigned the device a static IP and put it in the DMZ (or so I believe) but this has had no effect.

I had exactly the same issues with a previous ISP and router but just gave up in the end.

[captain_strobe]

sure signal version 1 : serial number 21227760051

currently:

light 1 solid green

light 2 slow flashing green - trying to connect.

 Full details of router setting in the doc. 

im not sure i see where to add the ip setting you have stated

[Jenny]

@captain_strobe - I’ve performed a resync on your Sure Signal this afternoon.

Please wait 6 hours, then reset your device.

If you’re still seeing the same light sequence after this time, please try manually configure your router to allow port-forwarding:

In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

212.183.133.177

212.183.133.178

212.183.133.179

212.183.133.181

212.183.133.182

212.183.131.128/26

Ports and Protocols:

8 – TCP/UDP                 (All routers)

50 – TCP/UDP               (All routers)

53 – TCP/UDP               (Virgin Super Hubs)

67 – UDP                      (Virgin Super Hubs)                                                    

68 – UDP                      (Virgin Super Hubs)                                        

123 – UDP                    (All routers)     

500 – UDP                    (All routers)     

1723 – TCP/UDP           (BT Home Hubs)          

4500 – UDP                   (All routers)     

33434 – 33445 – UDP    (Virgin Super Hubs)