sure signal

[Juliantan]

Version 1 series number 21230005460

two lights on at top, factory reset done, still not working. Help

[BandOfBrothers]

Hi

Sometimes trying an alternative power source such as o e from a router or printer can help as the power source on a ss1 and 2 have these issues sometimes. 

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues.

They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[Juliantan]

Seems to be in a loop, no lights at all, then lights one and two come on then four flashes then all go out then start again. 

[Jenny]

@Juliantan - It sounds like this could be an issue with the ports, so please try manually configure your router to allow port-forwarding:

In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

212.183.133.177

212.183.133.178

212.183.133.179

212.183.133.181

212.183.133.182

212.183.131.128/26

Ports and Protocols:

8 – TCP/UDP                 (All routers)

50 – TCP/UDP               (All routers)

53 – TCP/UDP               (Virgin Super Hubs)

67 – UDP                      (Virgin Super Hubs)                                                    

68 – UDP                      (Virgin Super Hubs)                                        

123 – UDP                    (All routers)     

500 – UDP                    (All routers)     

1723 – TCP/UDP           (BT Home Hubs)          

4500 – UDP                   (All routers)     

33434 – 33445 – UDP    (Virgin Super Hubs)

If you’re still having problems after trying this, please get back to us with the following:

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number: 

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

[cineriv]

Hi Juliantan,

The looping or cycling effect that you are having is almost certainly due to a degraded power supply as suggested by Band Of Brothers in his reply. Please try the diagnostic test as suggested by me in his post.

Your problem is the same as this one ...... http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/V1-SureSignal-stuck-in-reboot-cycle/m-p/2558279#...

Regards,

Mike.

[LordLanky]

The power adapter comments helped me massively; thank you to @BandOfBrothers and @cineriv on the other thread.

Replies weren't quick enough to save me going to my local VF store and splashing £69 on a new V3 SS. Doh! At least I now have two FEMTO points in the house!

Can we put this or the other thread as a sticky to save someone else making the same unnecessary purchase?