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Sure Signal V3 stops working. Stays off for hours. Poor signal afterwards.

jackmcconnell
2: Seeker
2: Seeker

‎02-09-2013 05:16 PM

I bought an SS v3 from my local Vodafone shop to improve the signal in my old house with thick walls. 

It has improved it marginally - I imagine I will have more luck if i were to re-position the unit somewhere towards the centre as opposed to next to my BT HomeHub 3 which has to be near the master telelphone socket. 

 

Anyway, yesterday the SS went off and stayed off for hours. Eventually, when it did manage to sustain the first 2 white lights the signal right next to it was just 2-3 bars. It doesn't seem to make a difference whether I use 2G or 3G - the signal strength is still the same. I have a 12mb down and 1mb up connection so I know broadband speed isn't a problem. This has happened many times in the 2 months that i've owned the unit.

 

Sometimes, the power lights flash constantly whilst some of the other lights are orange, sometimes, just the first light flashes white but never connects. Some of the sequences aren't in the troubleshooting section of the accompanying manual at all. Resetting it using the push button underneath hasn't helped (i've done it twice) and unplugging it and then plugging it in again and/or resetting the BT HH3 doesn't help either.

 

I've read on this forum that Vodafone can re-sync it - is it possible for someone to do this and try and correct the problem remotely? If it doesn't want to work at all, i'll have to take it back for a refund.

 

Thanks for any help in advance.

Jack

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21 REPLIES 21

Retired-Kay
Moderator (Retired)
Moderator (Retired)
In response to jackmcconnell

‎10-09-2013 11:48 AM

Hi jackmcconnell, 

 

Did you manage to try the Sure Signal on a different Internet connection (at a friend or family members for example)? 

 

If it works as it should then we can rule out any issues with the device itself. 

 

Let us know the outcome, 

 

Kay

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jackmcconnell
2: Seeker
2: Seeker
In response to Retired-Kay

‎10-09-2013 11:55 AM

I haven't yet but I will if I can. 

 

The post about the SS and BT was made by one of your staff back in May - that seems like a long time ago now. 

Are you speaking on a regular basis to fix the issue? After a while I feel that it might just slide and that customers will be left with a unit that doesn't work.

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